Customer Service Representative I

About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Under general supervision, responsible for effective handling of requests and inquiries from customers and salesforce pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations.

Responsibilities

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation

Qualifications

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication
• Clearly expresses ideas
• Communication style
• Good listening skills

Education & Experience

• High School Diploma required
• College Degree preferred

What We Offer

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.

The future looks brighter than ever. Join our team now!

#LI-Hybrid
Pay Range

$43,000.00 - $47,000.00 per year

• Computer literate
• Ability to maintain cordial customer relations
• Strong organizational skills
• Professional oral and written communication
• Clearly expresses ideas
• Communication style
• Good listening skills
• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Processes invoices, enters orders and confirms orders via fax, email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Issues, monitors and researches service level reports i.e. turn-around time and fill rates
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation