Customer Service Representative

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Join Gallagher and make a real difference in employees' lives. As a Benefits Customer Service Representative, you'll help members understand their benefit options, answer questions, and confidently choose the coverage that best meets their needs. No sales, no cold calling—just meaningful customer support.

Position Details

• This is a temporary position starting on 10/19/2026. There may be an opportunity to be converted into perm employee upon successful completion of the project.
• Competitive Pay: $18/hr (unlicensed) or $21/hr (Life & Health licensed)
• Location: Onsite at our Las Vegas office (777 N. Rainbow Blvd., Las Vegas, NV 89107). This is a fully onsite role.
• Schedule: Monday–Friday
  • Training: 8:00 AM – 4:30 PM
  • After Training: 8-hour shifts between 5:00 AM – 5:00 PM

How you'll make an impact

• Serve as a trusted resource for members navigating their benefit options
• Resolve eligibility, enrollment, and claims-related questions with professionalism and care
• Deliver exceptional customer service while building positive relationships with every caller
• Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns
• Guide employees toward informed benefits decisions that support their needs

About You

Required:

• High school diploma
• 1+ year of customer service experience
• Strong typing and basic computer skills

Preferred:

• Bilingual Spanish
• Life & Health License
• Benefits experience
• Call center experience
• Microsoft Office proficiency

Success Traits

• Excellent communication and active listening skills
• Customer-first mindset with a passion for helping others
• Professional, empathetic, and solution-oriented approach
• Ability to build trust and rapport with every caller

If you enjoy helping people, solving problems, and delivering exceptional service, we'd love to hear from you!

#LI-KB3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required:

• High school diploma
• 1+ year of customer service experience
• Strong typing and basic computer skills

Preferred:

• Bilingual Spanish
• Life & Health License
• Benefits experience
• Call center experience
• Microsoft Office proficiency

Success Traits

• Excellent communication and active listening skills
• Customer-first mindset with a passion for helping others
• Professional, empathetic, and solution-oriented approach
• Ability to build trust and rapport with every caller

If you enjoy helping people, solving problems, and delivering exceptional service, we'd love to hear from you!

#LI-KB3

• Serve as a trusted resource for members navigating their benefit options
• Resolve eligibility, enrollment, and claims-related questions with professionalism and care
• Deliver exceptional customer service while building positive relationships with every caller
• Partner with insurance carriers, providers, and internal teams to quickly resolve member concerns
• Guide employees toward informed benefits decisions that support their needs