Customer Service Representative

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Looking for a meaningful customer service role where you can truly make a difference? Join Gallagher's Claims Intake Voice team and be the first point of contact for individuals reporting an accident, injury, or loss. In this role, you'll provide reassurance during what can often be a stressful situation, gather important information, and help ensure customers receive the support they need.

Position Details

• Pay: $18.00/hour
• Start Date: December 7, 2026
• Location: 777 N. Rainbow Blvd, Las Vegas, NV 89107
• Training: Monday-Friday, Hours will be determined at a later date.
• Hybrid Schedule: First 90 days fully onsite for training and development. Opportunity to transition to a hybrid schedule after 90 days based on performance and KPI attainment.

Schedule & Availability

This is a 24/7 operation, and flexibility is important. Team members may be scheduled to work a variety of shifts, including:

• Days, evenings, overnights, weekends, and rotating schedules
• Holidays

Specific schedules and shift availability will be discussed during the interview process.

How you'll make an impact

• Serve as the first point of contact for customers reporting a First Notice of Loss claim.
• Provide empathetic, professional, and responsive customer service during difficult situations.
• Guide callers through a structured interview process to gather accurate claim details.
• Document information thoroughly and ensure reports are completed accurately and submitted promptly.
• Build trust and confidence by demonstrating care, compassion, and professionalism with every interaction.
• Maintain strict confidentiality of all customer and claim information.
• Adapt to changing priorities, processes, and customer needs in a fast-paced environment.

About You

Required Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience in a fast-paced environment.
• Strong computer literacy is essential. Candidates must be comfortable navigating multiple systems, troubleshooting basic technical issues, and learning new programs and technology quickly, as the ability to adapt to changing systems and processes is critical to success in this role.
• Strong typing and data entry skills with a high level of accuracy and attention to detail.

Preferred Qualifications

• A dedicated, quiet workspace for remote work in a hybrid environment.
• Typing speed of 35+ WPM and experience using tools such as Outlook, Microsoft Teams, and phone/call center systems (Genesys experience is a plus).
• A passion for helping others and delivering exceptional customer service.
• Ability to remain empathetic, professional, and calm during sensitive or challenging conversations.
• Strong organizational skills with a commitment to accuracy and thorough documentation.
• Dependable attendance and the ability to adhere to scheduled shifts in a 24/7 operation, including weekends and holidays as needed.
• Excellent verbal and written communication skills with the ability to collaborate effectively across diverse teams and backgrounds.

We're looking for individuals who genuinely enjoy helping people, thrive in a structured yet fast-paced environment, and can combine empathy with attention to detail. If you're someone who takes pride in creating positive customer experiences, stays organized under pressure, and values being part of a supportive team, you'll fit right in at Gallagher.

#LI-KB3

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience in a fast-paced environment.
• Strong computer literacy is essential. Candidates must be comfortable navigating multiple systems, troubleshooting basic technical issues, and learning new programs and technology quickly, as the ability to adapt to changing systems and processes is critical to success in this role.
• Strong typing and data entry skills with a high level of accuracy and attention to detail.

Preferred Qualifications

• A dedicated, quiet workspace for remote work in a hybrid environment.
• Typing speed of 35+ WPM and experience using tools such as Outlook, Microsoft Teams, and phone/call center systems (Genesys experience is a plus).
• A passion for helping others and delivering exceptional customer service.
• Ability to remain empathetic, professional, and calm during sensitive or challenging conversations.
• Strong organizational skills with a commitment to accuracy and thorough documentation.
• Dependable attendance and the ability to adhere to scheduled shifts in a 24/7 operation, including weekends and holidays as needed.
• Excellent verbal and written communication skills with the ability to collaborate effectively across diverse teams and backgrounds.

We're looking for individuals who genuinely enjoy helping people, thrive in a structured yet fast-paced environment, and can combine empathy with attention to detail. If you're someone who takes pride in creating positive customer experiences, stays organized under pressure, and values being part of a supportive team, you'll fit right in at Gallagher.

#LI-KB3

• Serve as the first point of contact for customers reporting a First Notice of Loss claim.
• Provide empathetic, professional, and responsive customer service during difficult situations.
• Guide callers through a structured interview process to gather accurate claim details.
• Document information thoroughly and ensure reports are completed accurately and submitted promptly.
• Build trust and confidence by demonstrating care, compassion, and professionalism with every interaction.
• Maintain strict confidentiality of all customer and claim information.
• Adapt to changing priorities, processes, and customer needs in a fast-paced environment.