Customer Service Representative

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success.

Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.

If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you!

POSITION OVERVIEW

Responsible for processing invoices, billing, payables and other store administration. Provide general customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management.

JOB RESPONSIBILITIES

· Light bookkeeping, data entry, end of days, enter tickets, mail, etc.

· Process invoices, billing, payables and other store administration

· Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs

· The CSR position should be a personable, welcoming representative of Commercial Tire with in-store, over the phone, and email/text communication

· Maintain a clean work area and personal appearance that meets company standards

· Assist with the following:

o Inventory maintenance; receiving, warehousing, delivery

o Notify customer on special order follow-up

o Provide price estimates over the phone and schedule appointments

o Pick-up and deliver customer vehicles and products

o Customer courtesy driving

o Clean-up office and waiting area, coffee making, popcorn and related

· Support Commercial Tire safety, operational and audit standards, policies and procedures

· A team player committed to continuous improvement

· Performs other duties as assigned

ACCOUNTABILITY AND PERFORMANCE MEASURES

· Supports operational compliance scores for company audits (Operational and Safety)

· Oversees the accuracy of all administrative functions and ensures timely completion

· Greets customers in a friendly and professional manner

QUALIFICATIONS

Must be 18 years of age

Must have a valid driver's license and an insurable driving record

High School Diploma (or GED) preferred