Customer Service Representative

Location:

Avera McKennan Hospital

Worker Type:

Regular

Work Shift:

Primarily days with rotating weekends and holidays (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$17.50 - $21.50

Position Highlights

Retail position- Gift shop store

Monday-Friday 7:30am-7:30pm

4-6-8 hour shifts

Occasional weekend rotation

48 hours 2 week

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Accountable for a positive, outgoing, and caring attitude toward all patients, staff and customers. The Customer Service Representative is required to learn new products, suggest and sell products in the stores to patients and customers.

What you will do

• Provides a welcoming environment for patients, customers and staff by assisting with product selection and product features, which would consist of promoting and selling products in the stores.
• Consistently develop in depth product knowledge such as reading merchandise packaging, product brochures, vendor information and attending store meetings.
• Responsible for stocking merchandise according to merchandise layout plan.
• Ticket and receive merchandise according to store procedures, organize merchandise as needed and assist in maintaining merchandise presentation.
• Maintaining a clean store is necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
• Responsible for attaining Store Sales goals.
• Efficiently maintains inventory counts and procedures.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Technical Certificate One year certificate from college or technical school; or equivalent combination of education and experience
• 1-3 years retail sales store environment; or equivalent combination of education and experience

Preferred Education, License/Certification, or Work Experience:

• High School or GED Equivalent

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.