Customer Service Specialist

Customer Service Specialist

STATUS: Part Time, Non-exempt

DEPARTMENT: Student Services

LOCATION: Lansing Campus, Lansing Michigan

PAY: $14.28

SUMMARY:

This position is responsible for providing administrative support for the staff of a campus/department. Will also perform receptionist duties and other non-routine office functions as needed. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

• Understand and abide by all external and internal regulations and policies associated within Student Services or other role specific regulations.
• Performs receptionist duties and related duties.
• Holds responsibility for specific projects/programs which may involve planning and coordinating work, analyzing data, preparing reports, making recommendations and other duties associated with the successful completion of a project/program.
• Maintains, processes and manipulates data on a personal computer/mainframe using word processing, data base, presentation and spreadsheet software.
• Processes, maintains, and handles the reservation system for classes, meetings, and events utilizing our reservation system software.
• Assists in communication with others by using many forms of technology, such as creating flyers, newsletters, signs, and others forms of communication utilizing different technologies.
• Schedule and coordinate appointments.
• Performs work of a confidential nature.
• Assists in carrying out office operation responsibilities.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Provides GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma required, relevant college coursework or bachelor’s degree preferred.
• Previous administrative experience preferred.
• Demonstrated positive organizational and technical skills.
• Must be proficient in working with technology such as email, google systems, Microsoft Office Suite, and other forms of technology needed in an office setting.
• Demonstrated ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
• Demonstrated ability to maintain satisfactory work performance and attendance records.
• Ability to maintain a professional appearance and manner.
• Demonstrative ability to work accurately and effectively with financial data and computerized systems.
• Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.
• Excellent interpersonal, communication and presentation skills, both written and oral which transcends to diverse audiences.
• Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
• Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the university.
• Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations required (own transportation).
• No regular lifting requirements, occasional lifting up to 25 pounds.
• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

Davenport University is committed to building and supporting a diverse community of students, faculty and staff. Davenport University provides equal employment opportunities to all employees, applicants and students without unlawful discrimination based on national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, veteran, or military status, marital status, height, weight, genetic information, or other protected status

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

Revised: 6/30/2025