Front Office Manager

Job Title: Front Office ManagerJob Description

This hotel is seeking an experienced Front Office Manager to lead the front desk operations and ensure an exceptional guest experience. The ideal candidate brings prior hotel front desk management experience, oversees daily check-in and check-out processes, manages payment transactions, and effectively resolves guest issues while guiding and supporting the front desk team.

Responsibilities

• Oversee daily front desk and front office operations in a hotel hospitality setting.
• Manage guest check-in and check-out processes, including physical check-ins and room assignments.
• Process and verify payment and credit transactions accurately and securely.
• Lead, supervise, and support the front desk team to ensure consistent, high-quality service.
• Handle customer complaints and concerns promptly, professionally, and with a focus on resolution.
• De-escalate challenging situations and maintain a calm, welcoming environment for guests.
• Deliver excellent customer service and maintain strong guest relationships.
• Ensure administrative support tasks related to front office operations are completed accurately and on time.
• Promote hotel rewards and loyalty programs, such as Marriott Bonvoy, to enhance guest engagement.
• Collaborate with other hotel departments to support smooth overall hotel operations.

Essential Skills

• Proven front desk hotel management experience.
• Strong background in hospitality and hotel front office operations.
• Experience as a Front Desk Manager or Front Office Manager.
• Demonstrated ability to handle customer service and guest relations in a hotel environment.
• Proficiency in processing credit transactions and handling payment methods.
• Ability to manage physical check-in and check-out procedures accurately.
• Skill in de-escalating situations and resolving customer complaints professionally.
• Strong organizational and administrative support skills.
• Ability to oversee and guide a front desk team effectively.

Additional Skills & Qualifications

• Marriott hotel experience is a plus.
• Experience with Marriott Bonvoy or other hotel rewards programs is a plus.
• background in hospitality and hotel operations.
• Experience in office management within a hospitality setting.
• Demonstrated commitment to delivering high-quality customer service.

Work Environment

This role is based in a hotel hospitality setting at the front desk, working directly with guests and staff in a professional, service-oriented environment. The position is a direct placement opportunity and offers access to hotel discounts, including discounts across multiple properties. You will work in a collaborative atmosphere focused on guest satisfaction, with exposure to hotel front office systems, loyalty programs, and standard hotel operational procedures.

Job Type & Location

This is a Permanent position based out of Buellton, CA.

Pay and Benefits

The pay range for this position is $64000.00 - $84000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Hotel employee discount Medical, Dental, Vision, 401k, access to programs

Workplace Type

This is a fully onsite position in Buellton,CA.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.