Information Technology Specialist (Customer Support)

About the Position:
This is a term position not to exceed 36 months within the Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch at Fort Knox, Kentucky.

This Position is obligated.

This is a Direct Hire Solicitation.

Duties

• Analyze incident request trends and patterns in order find opportunities to improve services.
• Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services.
• Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs.
• Remove, reinstall or reconfigure desktop software or web services in order to correct issues.
• Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution.
• Test new software deployment packages and Operating System images and provide feedback or solutions.

Requirements

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Requirement.
• Proof of U.S. Citizenship required.
• Direct deposit of pay is required.
• One year probationary period may be required.
• Appointment subject to a suitability/fitness determination, as determined by a background investigation.
• This position requires a Tier 3 (T3) investigation.
• You may be required to sign a transportation agreement.
• This position requires the incumbent to obtain and maintain a secret security clearance.
• In accordance with DoD Directive 8140 and DoD Manual 8140.03 this position requires the incumbent to complete Foundational Qualifications within 9 months of appointment and complete Residential Qualification requirements within 12 months.