Intake Coordinator

About the Role:

The Intake Coordinator plays a critical role in managing the initial patient engagement process, ensuring a smooth and efficient intake experience. This position is responsible for gathering and verifying essential patient information, coordinating communication between patients and internal teams, and facilitating timely service delivery. The Intake Coordinator acts as the first point of contact, providing exceptional customer service and addressing inquiries with professionalism and empathy. By maintaining accurate records and managing documentation, the coordinator supports compliance with organizational policies and regulatory requirements. Ultimately, this role contributes to building strong patient relationships and streamlining operational workflows to enhance overall organizational effectiveness.

Minimum Qualifications:

• Proven experience in a customer service or administrative role, preferably in a healthcare, social services, or related environment.
• Strong organizational skills with the ability to manage multiple tasks and maintain attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with standard office software such as Microsoft Office Suite and experience with database management.

Preferred Qualifications:

• Experience working as an intake coordinator or in a similar client-facing role.
• Knowledge of relevant privacy laws and regulations, such as HIPAA.
• Ability to handle sensitive information with discretion and professionalism.
• Bilingual abilities or additional language skills to support diverse client populations.

Responsibilities:

• Demonstrates safe and correct restraint procedures and documentation as per hospital policy.
• Attends and documents 90% of the Behavioral Health Department Staff Meetings.
• Maintains confidentiality of patient, department, and hospital information.
• Completes designated portions of the pre-admission form within the time frame and submits it to Charge Nurse for review
• Notifies the Registered Nurse of the patient's desire for treatment and the patient's response to any previous treatment to assist in determining the need for further assessment and documents in the pre-admission form accurately and appropriately.

Skills:

The Intake Coordinator utilizes strong communication skills daily to interact effectively with patients and internal teams, ensuring clarity and professionalism in all exchanges. Organizational skills are essential for managing patient data, scheduling, and maintaining accurate records, which supports efficient workflow and compliance. Problem-solving abilities help the coordinator address patient concerns and resolve scheduling conflicts promptly. Proficiency with office software and database systems enables the coordinator to document and track intake processes accurately. Additionally, interpersonal skills foster a welcoming environment that encourages patient trust and satisfaction throughout the intake experience.