Intake Specialist

Job Description

The New York City Housing Authority is seeking a Community Associate for the Resident Relocations Services Department. This role is to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required, including repairs to address health and safety issues. Under general supervision of the Community Coordinator, with latitude for independent initiative and judgment, the Community Associate conducts the Intake Survey and Moving Assessments. In addition, the Community Associate duties will also be responsible for the following:

Duties and Responsibilities:

- Provide community services by performing liaison functions between the agency and residents.
- Connect residents with interpretation services in accordance with the agency’s Language Assistance Service Policy.
- Help clients fill out and submit forms.
- Support intake procedures, resident follow-up.
- Assist with contacting residents and collecting information related to relocation needs, as directed by the coordinator.
- Assist with distributing informational materials to residents and internal/external stakeholders.
- Help maintain schedules and calendars for relocation activities and resident appointments.
- Assist with routine office duties, including data entry, filing, recordkeeping, answering telephones, taking messages, and making referrals.
- Perform other related duties and provides general administrative support as assigned by the coordinator.
- Interpret and discuss the Resident Relocation Services Department’s Standard Procedures with individual tenants.
- Support the coordination of meetings, appointments, and other relocation-related activities.

Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Work Environment: This position requires both office work and field work, including visits to homes, hotels, etc., within the five boroughs of New York City.

Note: This is a general description of the duties and responsibilities and may not include all the tasks that might be required in the job. The tasks can vary depending on the specific needs of the department.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.