Account Manager

Calgary, AB, Canada Req #9070

Friday, June 14, 2024

What We Need

Corpay is currently looking to hire an Account Manager within our TA Connections division. This position falls under our Airline/Lodging line of business and is located in Calgary, Alberta, Canada. In this role, you will be a leader managing clients in the hospitality industry. The Account Manager will be responsible for supporting high-value clients with a multi-regional footprint. You will report directly to the Account Director, Dianne Boudreaux and regularly collaborate with operations departments and hotels.

How We Work

As an Account Manager, you will be expected to work in an Hybrid office environment. Corpay will set you up for success by providing:

• Assigned workspace in Calgary, Alberta, Canada
• Company-issued equipment
• Formal, hands-on training

Key Competencies

• Relationship Management
• Contract Management
• Excellent Communication skills
• Procurement/Negotiation
• Ability to handle and coordinate multiple projects
• Data Analysis and Reporting
• Operational support

Role Responsibilities

• The responsibilities of the role will include:
• Developing, managing, executing and renewing hotel contracts on behalf of clients
• Tracking and identifying savings and revenue potential in accounts by studying current business and identifying and evaluating additional needs/opportunities
• Developing account loyalty by making presentations, explaining/ensuring knowledge of products, service enhancements and additions
• Contributing information to account management strategies by evaluating current products results; identifying customer’s unmet needs; monitoring competitive products; analyzing customer reactions and sharing this knowledge with the Account Management team and leadership
• Evaluating the results of current products, identifying unmet customer needs, analyzing and relaying customer reactions and sharing all acquired knowledge with the Account Management team and Upper Management
• Supervising Account Coordinator assigned to your accounts when appropriate
• Conducting training with hotels on TA Connections proprietary software procedures
• Leveraging hotel relationships to assist the finance team with their reconciliation or collection efforts when needed
• Liaising with Operations and support teams to ensure SLA’s are being met
• Learning, understanding, and participating in the account operation as needed
• Gathering data and preparing deliverables to be shared internally or with the client
• Ensuring all hotel contractual data is available and accurate on all required systems
• Identifying savings and revenue potential in markets
• Effectively communicating with internal and external customers
• Conducting site visits when required
• Delivering Cost Savings

Qualifications & Skills

• 3-5 years experience in account management, customer service, or sales support
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
• Travel industry knowledge preferred; international experience preferred
• Excellent people skills
• Excellent time management and follow-up skills
• Strong negotiation skills
• Contract management experience
• Strong financial acumen and attention to detail
• Ability to lead and work with a multidisciplinary team
• Ability to plan well and take initiative
• Positive attitude
• Bi - or multilingual preferred. Preferred languages include Spanish, French, Chinese and/or Japanese.
• Excellent computer skills
• Bachelor’s Degree preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-KP2
#INDOPS-INT
#LI-Remote