• Job Description

  Req#: 2333134

  I. Job Summary
  Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.
  
  II. Essential Duties and Responsibilities

  Managing business to business sales relationships.

  Developing detailed proposals encompassing multiple services.

  Researching aspects of the waste and environmental services business.

  Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information.

  Assignment management.

  Building trusting relationships.

  Providing high-impact Communication.

  Able to identify pertinent Local, County, State, and/or Federal government regulations.

  Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only.

  Manage prospects by developing sound marketing plans and maintaining key information in the prospect database.

  Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.

  Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.

  Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.

  Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).

  Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

  Devising sales approaches and solutions.

  Marshalling resources.

  Sales negotiation.

  Sales opportunity analysis.

  III. Qualifications
  The requirements listed below are representative of the qualifications necessary to perform the job.
  
  A. Education and Experience
  Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4-years of relevant work experience.
  
  Experience: 1 year of relevant work experience in direct business-to-business sales, and phone-based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement) required.
  
  B. Certificates, Licenses, Registrations or Other Requirements

  20 hours of training with Resource Conservation and recovery Act (RCRA)

  Certifications: WM CRA

  Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders.

  C. Other Knowledge, Skills or Abilities Required

  • Comprehensive understanding of construction industry (phases, materials, waste, etc).

  Techniques for identifying and managing new business opportunities

  Techniques for identifying and responding to objections

  Techniques for bypassing "Gatekeepers"

  Understands the competitive landscape in the local area

  Understands "Green" influences and sustainability

  Analyze and solve problems

  Conduct formal presentations

  Able to design customized solutions that address more than just waste services

  Excellent business and communication skills

  Understands how to calculate price and amounts such as discounts

  Basic software and web-based applications

  Active Learning

  Sales Disposition

  Motivational Fit

  Sustainability

  IV. Work Environment

  Physical Requirements Category: Office and Administrative Support

  Benefits
  At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
  
  If this sounds like the opportunity that you have been looking for, please click "Apply."

• About the company

  Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.

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