• Job Description

  Req#: oR6nwfwA?nl=1
  Position Overview: Account Manager
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  We are seeking a proactive and customer-focused Account Manager to oversee and grow client relationships. This role is centered on account managementu2014ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and consistently delivering exceptional service.
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  Essential Duties & Responsibilities:
  • Client Relationship Management u2013 Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
  • Account Retention u2013 Ensure customer satisfaction by proactively addressing concerns and delivering consistent, high-quality service.
  • Growth Opportunities u2013 Identify and pursue opportunities to expand services and increase revenue within existing accounts.
  • Operational Coordination u2013 Collaborate with internal teams to ensure seamless execution of shipments, accurate documentation, and timely communication.
  • Performance Monitoring u2013 Track and analyze account performance; provide insights and recommendations to improve service and strengthen partnerships.
  • Reporting u2013 Deliver regular updates to clients regarding shipment status, key performance metrics, and strategic insights.
  • Problem Resolution u2013 Respond promptly to operational issues, shipment delays, or service disruptions, ensuring client expectations are met or exceeded.
  • Client Education u2013 Keep clients informed of new services, industry trends, and company updates to encourage ongoing engagement and loyalty.
  • CRM Management u2013 Maintain accurate, up-to-date records of account activities, communications, and opportunities in the CRM system.
  Requirements & Qualifications:
  
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  Experience
  • 2+ years of experience in account management, logistics, or a related customer-facing role.
  • Prior experience in freight brokerage or the logistics industry is a strong plus.
  • Education: Bacheloru2019s degree in Business, Logistics, or a related field (preferred).
  Skills
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving and conflict-resolution skills.
  • Detail-oriented with excellent organizational and multitasking capabilities.
  • Proficient in CRM software and Microsoft Office Suite.
  • Familiarity with freight operations and TMS (Transportation Management Systems) is a plus.
  • Bilingual in Korean is preferred but not required.
  Attributes
  • Client-focused with a dedication to building and maintaining long-term relationships.
  • Self-motivated and capable of working independently as well as collaboratively.
  • Adaptable and effective in fast-paced, high-pressure environments.
  Pay, Benefits and More: u00A0
  • Pay Range: $50-60K
  • Competitive compensation package
  • Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
  • Growing company with a performance record that continues to climb!
  • Open-door work environment
  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
  • Opportunities for advancement!
  CJ Logistics About Statement: u00A0
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  At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.
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  CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. u00A0u00A0
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  CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. u00A0u00A0
  
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• About the company

  CJ Logistics provides integrated global supply chain services, maximizing customer value through continuous improvement and innovation. With a focus on social responsibility and sustainability through growth with customers and communities, CJ Logistics prioritizes the well-being of the end consumer. CJ Logistics offers an integrated, one-stop SCM service platform with air and sea international freight forwarding, warehousing and transportation contract logistics, asset-based transportation, parcel and express delivery, and supply chain consulting.

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