• Job Description

  Req#: J00158832

  Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

  Equifax is looking for an Account Manager to join our Equifax Digital Solutions (EDS) Team supporting Kount and Midigator. As a key member of the EDS Account Management team, this role is responsible for overall account support and relationship management to the existing customer base, including but not limited to– facilitating post-sales implementation, managing all aspects of the contract renewal process, creating additional revenue opportunities, billing/invoice resolution support, and ensuring overall customer satisfaction within the existing book of business. This position follows a hybrid work environment and requires in-office presence at either our Boise, ID or Midtown Atlanta, GA locations.

  What you’ll do:

  • The Account Manager will provide support and manage the overall relationships for Kount’s existing customer base.

  • As a key member of the account management team, you will have primary responsibility for customer retention and growth within existing customer base.

  • You will achieve success through developing and building relationships with existing Kount customers within your book of business to ensure service retention, managing all aspects of the contract renewal process, creating additional revenue opportunities with the sales of new products to existing customers, and ensuring the overall customers' satisfaction.

  • Responsible for customer satisfaction, customer retention/churn reduction and managing the contract renewal process for Kount’s existing merchant base

  • Responsible for execution of all strategic and tactical activities assigned in effort to meet company objectives and existing customer revenue growth targets

  • Responsible for cultivation upsell opportunities from book of business for expansion or addition of new services, often in collaboration with Account Executives and Customer Success Managers.

  • Helps define and develop account management policies and programs to maximize Kount’s value, opportunities for increasing revenue and overall market share

  • Responsible for providing customers with reporting and business analysis reports to ensure value is being recognized and delivered through Kount

  • Responsible for providing Quarterly Business Reviews (QBR) to strategic customer accounts, and a regular business development cadence with customers

  • Manage terms negotiations as part of management of customers in most competitive business spaces

  • Demonstrates high level communication abilities, solid account management skills and product knowledge in all areas that allows the Account Manager to be effective with existing Kount customers

  • Must utilize the company’s renewal management and customer relationship management (CRM) tool to maintain accurate records of all customer interactions in effort to maximize effectiveness.

  • Adheres to all company policies, procedures and business ethics codes.

  What experience you need:

  • Bachelor’s degree in Business, or related field, or equivalent work experience

  • 3+ years account management or sales experience, with technology and/or the payment industry experience preferred

  • Experience developing highly productive business relationships

  • Ability to learn and demonstrate professional knowledge of all Kount services and offerings

  • Proven track record of initiating and successfully driving incremental revenue opportunities

  • Excellent and demonstrated oral and written communication skills

  • Uses consultative selling approach, high energy, proactive engagement skills.

  • Strong knowledge of personal computers and applications

  • Ability to multi-task projects

  • Participation in after-hours meetings with customers as required

  What could set you apart:

  • Social ease and a strong and demonstrated ability to build relationships with a variety of different people and personality types

  • Positive attitude and an outgoing personality with a high standard of decorum.

  • Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required

  • Must possess exceptional problem-solving, analytical, and research skills

  • Able to make independent choices and recommendations without immediate direction or supervision

  • Experience developing/modifying workflows and processes in new and evolving environment

  We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

  Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

  Primary Location:

  USA-ID-Boise

  USA-Atlanta-One-Atlantic-Center

  Function:

  Function - Sales and Account Management

  Schedule:

  Full time

• About the company

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