Account Manager

Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.

Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.

Are you a professional who is efficient and comfortable leading members of a team? Do you have the ability to multi-task, while maintaining complex schedules and providing managerial support? Do you have Joint Commission experience? Apply now!

The successful candidate will play a key role in increasing revenue by managing accounts, calling on existing opportunities and completing both new and reoccurring business. The candidate will have Joint Commission experience and the ability to travel to customer locations.

What You’ll Do:

• Oversee Customer Accounts and grow Customer footprint.
• Lead account management strategy and execution through a team of Jr. Account Managers, National Customer Service Representatives and Dispatchers.
• Implement programs as directed by management and see the programs through to completion.
• Generate memos, emails and reports when appropriate.
• Ability to interact with a high EQ (emotional quotient or emotional intelligence).
• Respond to questions and requests for information timely and with urgency.
• Timely oversight of collections for Client accounts receivable and coordinate with district collectors, if applicable.
• Review and approve timesheets.
• Coordinate timely HR on all new hires and terminations, including on-boarding, off-boarding in Ceridian for payroll, benefits, etc., with IT for any systems set-up, and with Safety for safety and OSHA.
• Manage, mentor, and develop multiple team members in various roles. Mentoring and development of next generation Junior Account Managers and National Customer Service Representatives.
• Provide feedback and performance reviews at scheduled frequencies.
• Reach and exceed revenue and gross profit objectives.
• Build client confidence to increase market share.
• Contribute to revenue and margin growth.
• Ability to collaborate across all functions.
• Establish trust and relationships with our employees and clients.
• Ability to make critical decisions to your business unit.
• Other responsibilities and tasks, as assigned.

Qualifications and Requirement:

• 3-5 years of managerial experience.
• Bachelor’s degree or equivalent
• Knowledge of MS Office: Outlook and Excel.
• Excellent oral, written and presentation skills with the ability to present to Senior level Executives within the Customer and Academy Fire organization.
• Joint Commission Experience a must!

Ideal Skills:

• Sales Experience
• Leadership/Employee Development
• Wholistic Thinking
• Strong Business Acumen
• Analytical Aptitude
• Influential
• Professionalism
• Sense of Urgency
• Detail oriented
• Ability to Multitask
• Time Management skill
• Relationship building (Internal and External Relationship building)
• Critical Thinking/ Conflict resolution
• Presentation skills

Travel:

This position may require approximately 25-50% travel

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Academy Fire Life Safety.

For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.