• Job Description

  Req#: 16673
  Overview
  
  
  When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
  InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
  InComm is well known for the distribution of market-leading gift cards and prepaid financial services products through leading Retailers across Australia, New Zealand and around the world, as well as distribution into Corporate, Incentive, Reward & Recognition verticals.
  You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
  
  About This Opportunity
  
  
  Based in Melbourne and reporting to the divisional Director, we’re looking for an ambitious, enthusiastic individual ready to take the next step in their career as Account Manager partnering with our B2B, Corporate and Retail digital channel clients.
  Bring your whole self! We’re looking for the right person, with experience in account management and/or broad practical exposure into business, retail/service industries, digital or cards/payments who wants to collaborate with the biggest retailer and gift card brands. Be part of a small dynamic and collaborative team who have real input into shaping and improving the way they work.
  Our team in Melbourne follows a hybrid working format with the flexibility to work from home.
  
  Responsibilities
  
  
  • Manage and grow relationships with new, existing and key accounts identifying growth opportunities.
  • Act as key contact between your Accounts and internal divisions at InComm, including Digital Operations, Product team, Accounting/Finance, Legal, IT and Reporting teams.
  • Ensure smooth running of day-to-day operations for your accounts working in conjunction with internal teams.
  • Create joint business plans and track sales to ensure objectives are achieved.
  • Plan promotional calendars, coordinate and execute marketing awareness campaigns and promotions collaborating closely with stakeholders to achieve and analyze results and post-promo activities.
  • Conduct regular account updates, business reviews and undertake strategic planning with key contacts.
  • Execute product range reviews and manage the launch of new products and programs within your retailer and business accounts.
  • Become a subject matter expert on your Accounts, as well as InComm’s product and service offerings.
  • Drive investigation and resolution of problems, incidents and reconciliation queries.
  • Understand data, trends, industry research and recommend ideas to increase sales, distribution, product mix or improve operations with your accounts.
  • Conduct market intelligence and analysis of customers and competitors.
  • Interstate Travel as needed
  
  Qualifications
  
  
  • Previous Account Management/Sales experience an advantage.
  • Minimum of 2 years’ business experience in client-facing, customer-focused and/or service-oriented roles. Retail or Hospitality sector experience highly valued.
  • Strong interpersonal and engagement skills with the ability to collaborate across different teams, internal and external stakeholders.
  • Confident communicator in all formats (email, documents, telephone/video call, presentations) with the willingness to learn and ambition to succeed.
  • Highly organised , able to manage and prioritise multiple activities and tasks simultaneously.
  • Willingness to take ownership and ability to drive activities from start to completion.
  • Collaborative, logical thinker with an eye for details.
  • Proactive initiative-taker able to work equally well independently or as part of a team, in a fast-paced, time critical environment.
  • Strong knowledge of Microsoft Office applications (Teams, SharePoint, Word, PowerPoint, Excel, Outlook)
  • Proficiency with online proprietary applications (e.g., sales/inventory/ordering) highly regarded.
  InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
  *This position is eligible for the Employee Referral Bonus Program-Tier 3
  
  
  • Previous Account Management/Sales experience an advantage.
  • Minimum of 2 years’ business experience in client-facing, customer-focused and/or service-oriented roles. Retail or Hospitality sector experience highly valued.
  • Strong interpersonal and engagement skills with the ability to collaborate across different teams, internal and external stakeholders.
  • Confident communicator in all formats (email, documents, telephone/video call, presentations) with the willingness to learn and ambition to succeed.
  • Highly organised , able to manage and prioritise multiple activities and tasks simultaneously.
  • Willingness to take ownership and ability to drive activities from start to completion.
  • Collaborative, logical thinker with an eye for details.
  • Proactive initiative-taker able to work equally well independently or as part of a team, in a fast-paced, time critical environment.
  • Strong knowledge of Microsoft Office applications (Teams, SharePoint, Word, PowerPoint, Excel, Outlook)
  • Proficiency with online proprietary applications (e.g., sales/inventory/ordering) highly regarded.
  InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
  *This position is eligible for the Employee Referral Bonus Program-Tier 3
  
  
  • Manage and grow relationships with new, existing and key accounts identifying growth opportunities.
  • Act as key contact between your Accounts and internal divisions at InComm, including Digital Operations, Product team, Accounting/Finance, Legal, IT and Reporting teams.
  • Ensure smooth running of day-to-day operations for your accounts working in conjunction with internal teams.
  • Create joint business plans and track sales to ensure objectives are achieved.
  • Plan promotional calendars, coordinate and execute marketing awareness campaigns and promotions collaborating closely with stakeholders to achieve and analyze results and post-promo activities.
  • Conduct regular account updates, business reviews and undertake strategic planning with key contacts.
  • Execute product range reviews and manage the launch of new products and programs within your retailer and business accounts.
  • Become a subject matter expert on your Accounts, as well as InComm’s product and service offerings.
  • Drive investigation and resolution of problems, incidents and reconciliation queries.
  • Understand data, trends, industry research and recommend ideas to increase sales, distribution, product mix or improve operations with your accounts.
  • Conduct market intelligence and analysis of customers and competitors.
  • Interstate Travel as needed

• About the company

  InComm's payment products and services are built with innovative technologies and adhere to PCI standards ensuring customer data is always secure.

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