• Job Description

  Req#: R32191
  Account Manager, Land.com

  
  

  Job Description

  
  

  Account Manager, Land.com - Austin, TX

  CoStar Group Company Intro:

  CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

  We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

  Land.com
  Land.com offers the largest and most effective marketplaces to discover, buy and sell rural real estate. The Land.com network connects 12 million active buyers and land owners with the best local real estate professionals every month across three platforms.

  Learn more about Land.com .

  
  Role Description: As an Account Manager for Land.com you will support a team of Field Sales Executives in the sale of Land.com advertising solutions. You will provide excellent customer service to your client-base all while becoming an industry expert on the Land.com Network.

  
  Responsibilities

  • Deliver high-quality customer service and client retention through daily communications, training, and proper on-boarding of new customers
  • Understand the value of Land.com products and pricing as well as identifying upsell opportunities for our Sales team
  • Execute client onboarding by processing contracts, creating accounts, and managing ad inventory
  • Troubleshoot client concerns and manage billing requests
  • Document client interactions in admin system
  • Provide internal feedback on client trends

  Required Qualifications & Experience

  • Bachelor’s degree from an accredited, not-for-profit University or College.
  • A track record of commitment to prior employers.
  • 2+ years of customer service experience required, preferably over telephone, preferably business-to-business.
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Excel
  • Excellent interpersonal skills (conflict resolution, negotiation, etc.) when dealing with internal and external individuals
  • Ability to deliver results while working to deadlines
  • Ability to plan and organize workload in a fast-paced environment
  • Ability to be flexible and adapt to changing situations at a high growth company

  What’s in it for you?

  When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

  We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

  Our benefits package includes (but is not limited to):

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
  • Life, legal, and supplementary insurance
  • Virtual and in-person mental health counseling services for individuals and family
  • Commuter and parking benefits
  • 401(K) retirement plan with matching contributions
  • Employee stock purchase plan
  • Paid time off
  • Tuition reimbursement
  • On-site fitness center and/or reimbursed fitness center membership costs
  • Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
  • Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

  We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

  
  #LI-IT1

  #LI-Hybrid

  
  

  CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

• About the company

  CoStar is the leader in commercial real estate information, analytics, technology, and news, with the most comprehensive data platform.

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