PTW
Account Manager - Player Support
This job is now closed
Job Description
- Req#: D16DCFC761
Employer Industry: Gaming Services
Why consider this job opportunity:
- Competitive salary with opportunities for financial growth
- Comprehensive benefits package including medical, dental, vision, and 401k with matching
- Opportunity to lead and develop a remote team of over 30 members
- Chance to work with a well-known and beloved intellectual property in the gaming industry
- Supportive work environment that encourages personal and team development
- Flexibility to work remotely while managing a diverse team
What to Expect (Job Responsibilities):
- Efficiently manage a team of up to 4 Team Leaders, ensuring high performance and quality service delivery
- Directly handle complex client issues escalated by Team Leads
- Set KPIs and development plans for Team Leads to enhance performance
- Oversee customer support operations delivered through email channels, ensuring adherence to service level agreements (SLAs)
- Develop creative solutions for complex client requests to improve overall service quality
What is Required (Qualifications):
- Experience managing teams in a customer service or support environment
- Strong communication skills, with knowledge of foreign languages being an advantage
- Excellent organizational and operational management skills
- Proven experience in budgeting and forecasting
- Eagerness for personal development and a results-oriented mindset
How to Stand Out (Preferred Qualifications):
- Previous experience in the gaming industry or with gaming-related services
- Familiarity with business and financial principles
- Positive attitude and ability to work collaboratively within a team
- Experience with quality control and monitoring production KPIs
- Strong problem-solving skills with the ability to provide effective solutions
#GamingIndustry #AccountManagement #RemoteWork #CareerGrowth #TeamLeadership
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Pole To Win (PTW) is the premier global provider of QA, engineering, customer experience, localization and audio production services to video games, software and technology clients worldwide.
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