• Job Description

  Req#: REQ245013

  Be unstoppable with us!
  T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

  Job Overview
  Serious ambition welcome. Come build winning relationships with our customers as you educate and sell them T-Mobile's unparalleled network, solutions and products. You'll target valued clients who's contract are maturing in the Government space. You'll recommend solutions, service plans, data and other enhanced services, and successfully negotiate renewal contracts and extend the relationship into the future. With base plus commission, your earning potential is up to you. So bring your passion and determination and get ready for upside. Here are the details:
  • You will be introduced as part of the account team to an existing group of clients, full of potential new business, to negotiate and contract to extend their relationship with T-Mobile.
  • You bring an aggressive, and persuasive approach to generating and qualifying retention efforts through managing our Government base of accounts and their tenue.
  • Devise creative and effective retention approaches to negotiate, secure new contracts while keeping within T-Mobile's financial guidelines and standards.
  • You'll have the ability to call the shots! the T-Mobile team has your back every step of the way, with leadership and internal partners committed to giving you the support and resources you need to give the best customer service and retention experiences possible
  • Fully utilize all sales force automation, funnel management and retention tools
  • Manage retention funnel and generate reporting on re-contracting activities and forecasting
  • Develop and build partnerships with Government Sales Reps to drive retention awareness and bring more TFG business to T-Mobile by uncovering potential new business opportunities within your assigned client base.

  Job Responsibilities:

  • Research, develop, and implement retention plans that meet established financial controls
  • Identify gaps and evaluate customer needs as market requirements evolve and change
  • Support cross-functional partners to problem solve and implement account changes
  • Develop subject matter expertise for multi-faceted problems and deliver simplified account solutions
  • Foster relationships with key cross-functional partners and internal stakeholders as well as customer contancts; establish strong partnerships to obtain desired results
  • Assignments are generally highly complex in nature and will be in support of one or more of the following disciplines: Products, Sales, Customer Care Support, Technical Care Support, Billing, Supply Chain Operations, Product Management, Business Process and Cost-Benefit Analysis.
  • Provides team consulting support on complex tasks.
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  • Education:
  • Associate's Degree business, finance, sales (Preferred)
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  • Work Experience:
  • 2-4 years Experience in sales, account management or customer service. Working experience with gap analysis, requirements gathering or other related experience. ()
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  • Knowledge, Skills and Abilities:
  • Microsoft Excel (Required)
  • Microsoft PowerPoint (Required)
  • Customer Service (Required)
  • Process Improvement (Required)
  • Wireless (Preferred)
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  • Licenses and Certifications:

  • At least 18 years of age
  • Legally authorized to work in the United States
  
  Travel:
  Travel Required (Yes/No):Yes
  
  DOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No
  

  New York Pay Range : $51,520.00 - $69,720.00

  The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

  Never stop growing!
  T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
  
  If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/
  
  T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
  
  Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

• About the company

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