• Job Description

  Req#: R15608

  Job Summary

  As an Account Manager, you will play a crucial role in fostering strong relationships with key clients and driving sales within your assigned territory. You’ll work with a diverse range of customers, offering high-quality products that meet the toughest industry standards. A successful Account Manager is a professional salesperson who is self-motivated with a passion for building lasting relationships and a strategic sales drive. This role requires about 75% travel in the North East.

  Principle Duties and Responsibilities

  Active selling

  • Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.

  • Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.

  • Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication

  • Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.

  • Understands the market and keeps customers informed

  • Owns the customer relationship

  • Solicits sales opportunities with new and existing customers

  • Introduces new programs to customers

  • Closes on sale opportunities

  • Manages leads and customers in the Company’s CRM management system

  • Manages aged inventory and accounts receivable

  • Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.

  • Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.

  Strategic

  • Develops programs based off customer needs

    • Creates ongoing and growing business

  • Develops a plan for the business

    • Focuses on targets and updates through CRM management

  • Focuses on meeting business plans

  • Conducts Customer Business Reviews

  • Introduces New product expansion/market

  • Prepares various reports and correspondence as required

  • Performs other duties as required

  Training

  We will provide the necessary training for you to:

  • Generate sales based on company standards and expectations.

  • Negotiate with customers to grow sales.

  • Understand the importance of gross margin and the company’s collection process.

  Behavior

  We expect you will be:

  • Demonstrates a strong entrepreneurial spirit

  • Responsible and trustworthy to work under little supervision

  • Highly motivated and enthusiastic

  • Good interpersonal skills and good communicator

  • Team player and goal oriented

  • Reliable and maintain good attendance

  • Professional and respectful

  • Able to pass a drug test

  Qualifications

  Work Experience, Certifications and Education

  • Minimum 3 years of work experience in customer service.

  • Working experience in sales, preferably with product, industry, and market knowledge.

  • Ability to understand technical specifications of products and communicate their benefits effectively to customers.

  • Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred

  • Understanding of basic accounting and business concepts.

  • Proficiency in the use of the English language in reading, writing and speaking.

  Competencies

  • Achievement, motivation and perseverance

  • Composure and resiliency

  • Influence and persuasion

  • Initiating action

  • Negotiating

  • Relationship building

  Compensation & Benefit Information: Hourly/Salary Pay Range: $60,000 - $85,000 annually dependent on experience* *pay range may be adjusted depending on cost of living this position also include Sales Incentives and compensation.
  

  Other Benefits Include:

  • Medical insurance

  • Health savings account with company contribution

  • Dental insurance

  • Vision insurance

  • Basic and voluntary life insurance

  • Disability insurance

  • 401(k) plan with company match

  • Paid vacation and holidays

  • Stock purchase program with employee discount

  • Educational reimbursement

  • Wellness programs and challenges

  • Other supplemental benefits

  
  

  The Company is an Equal Opportunity Employer.

  
  

  
  

  
  

• About the company

  Founded in 1955. Formerly known as Universal Forest Products. Holding company for UFP Retails Solutions, UFP Construction and UFP Industrial.

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