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Account Servicing Specialist - 60 Day Collections

5 days ago

Pay$20.00 - $27.00 / hour
LocationSanta Ana/California
Employment typeFull-Time

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  • Job Description

      Req#: 2456
      Employer Industry: Automotive Finance

      Why consider this job opportunity:
      - Salary up to $XX,XXX (specific amount not provided)
      - Opportunity for career advancement and growth within the organization
      - Comprehensive benefits package including medical, dental, vision insurance, and 401(k) plan
      - Supportive and collaborative work environment with company events and free meals quarterly
      - Chance to make a positive impact on borrowers' financial situations
      - Bilingual (English/Spanish) skills are highly valued

      What to Expect (Job Responsibilities):
      - Service auto loan accounts that are 60 days delinquent and document all collection activities
      - Ensure compliance with company policies and the Fair Debt Collection Practices Act (FDCPA)
      - Negotiate payment arrangements and propose alternative payment methods to borrowers
      - Assist borrowers in developing strategies to maintain vehicle possession while fulfilling loan obligations
      - Utilize skip tracing tools to identify and locate delinquent borrowers

      What is Required (Qualifications):
      - Bilingual (English/Spanish) required
      - Minimum of 5 years of experience in the collections field, preferably in subprime consumer lending
      - Effective communication, negotiation, and problem-solving skills
      - Ability to interpret and apply federal, state, and local collections regulations
      - High School Diploma or GED

      How to Stand Out (Preferred Qualifications):
      - Experience with reinstatements is a plus
      - Proven ability to thrive in a fast-paced work environment
      - Experience working independently as well as part of a team
      - Availability to work a flexible schedule and overtime as needed

      #AutomotiveFinance #Collections #CareerOpportunity #Bilingual #CustomerService

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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