Employer Industry: Automotive Finance

Why consider this job opportunity:
- Salary up to $22.00 per hour + Bonus
- Comprehensive benefits package including Medical, Dental, and Vision Insurance
- Opportunities for career advancement and growth within the organization
- Supportive and collaborative work environment with a focus on employee well-being
- Employee Stock Ownership Plan (ESOP) and 401(k) Plan
- Enjoy company events, free meals quarterly, and a positive team atmosphere

What to Expect (Job Responsibilities):
- Service auto loan accounts that are less than 30 days delinquent and document all collection activities using loan servicing software
- Ensure compliance with all company policies and the Fair Debt Collection Practices Act (FDCPA)
- Negotiate payment arrangements with borrowers and propose alternative payment methods
- Assist borrowers in developing strategies to retain their vehicles while fulfilling loan obligations
- Locate customers through databases and references (Skip Trace)

What is Required (Qualifications):
- Bilingual (English/Spanish) required
- Minimum of 1 year of experience in the collections field, preferably in the subprime consumer lending industry
- Effective communication, negotiation, and problem-solving skills
- Ability to read, interpret, and apply federal, state, and local collections regulations
- High School Diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience in customer service within the automotive or finance industry
- Familiarity with loan servicing software and collections processes
- Strong organizational skills and attention to detail
- Ability to thrive in a fast-paced work environment

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