• Job Description

  Req#: 4139805
  
  
  GJB-000121-08/23
  
  Note: Standard hours for this position will be Monday - Friday 8:00 a.m. - 5:00 p.m.
  
  
  The faculty and staff at ACC are passionate about student success. All ACC employees participate as educators striving to create an accessible, inclusive environment that promotes success for students, employees, and the surrounding community.
  
  Why Work at ACC?
  • Benefits - We offer a competitive benefits package, including: health coverage, retirement, paid time off, flexible spending accounts, life insurance, and more.
  • Professional Development - We provide professional development and enrichment opportunities for our staff to help them grow personally and professionally through our Center for Professional Enrichment and Human Resources department.
  • Tuition Reimbursement - To help our staff develop their skills, we offer a tuition reimbursement program good for courses taken at any of the Community College System colleges.
  
  Job Duties: Position is located in the Student Services Division and will provide support services to the Testing Center. Primary duties and responsibilities will include: provide excellent customer service at the front desk for instructional testing candidates. Respond to emails and answer phones for the department. Answer questions for students and other candidates testing in the testing center. Schedule testing appointments for students. Assist with processing score report and transcripts for testing exemptions.
  
  Ensure instructional exams are entered into RegisterBlast and all exam materials are ready for delivery. Provide exam instructions and monitor exams via cameras, NetSupport, and visual observance to ensure exam integrity is maintained per Instructions given by faculty. Provide secondary support for third-party exams. Create vouchers for Accuplacer and maintain log sheets for this exam in absence of Admin III. Maintain all third-party vendor certifications. Assist DAS Coordinator in the management of accommodation letters.
  
  Utilize NetSupport, Servers, and Cache Proxies, Web-Cams and signature pads for testing. Set up computers for each exam and troubleshoot IT issues related to computerized testing. Give test instructions with knowledge of higher education testing procedures, secure all exams and proctor tests as needed. Multitask in a very busy environment. In performing daily duties, the position will utilize a variety of different software for testing to include Microsoft Office 365 programs including Word, Excel, PowerPoint, Outlook and Publisher.
  
  
  Minimum Qualifications: Twenty-four months (24) of clerical experience as the primary function of the job. Proficiency using Microsoft Office Word, Excel, Publisher and Outlook is required. In order to be considered for this position, your clerical experience and experience using the Microsoft Office programs listed above must be documented on your application. Daily interaction with students, faculty and staff require that this position have strong interpersonal and organizational skills due to multiple assignments and fluctuating priorities. Candidate must have experience providing customer service and interfacing with a variety of people from many levels within the organization. Effective verbal and written communication skills are necessary for success in this position. Do not use "see resume" statements on application. Your application must be completed in its entirety. (Part-time experience will be pro-rated)
  
  
  Substitutions: College, university, or non-correspondence business school course work from an accredited institution in Business or similar field may substitute for the general clerical experience as listed above on a year for year basis. However, there is no substitution for the experience using the Microsoft Office programs listed above. A copy of your transcripts verifying the required credits must be received by application deadline in order to be considered.
  
  
  Preferred Qualifications: Please provide a detailed description on your application of your relevant work experience and document examples of your work in relation to the following: Experience involving a wide range of clerical responsibilities. Excellent computer skills. Experience with higher education testing procedures. Experience working with a student information system such as Banner or similar system. Ability to troubleshoot basic computer problems. Prior experience entering information into a database and keyboarding proficiency. Excellent organizational and written communication skills. Ability to deal with a diverse population with discretion and tact. Attention to detail (ability to check for typographical, grammatical and spelling errors, etc.)
  
  
  Necessary Special Requirements: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide ACC Office of Human Resources with an official disposition of the charges. Must maintain a high level of confidentiality at all times. Must relay a professional attitude under all working circumstances. Compensatory time at time-and-one-half on all eligible hours will be granted in lieu of paying overtime. By applying for this position, you agree to accept compensatory time in lieu of payments for overtime hours worked.
  
  
  Appeal Rights:
  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
  
  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
  
  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
  
  This post may be used to fill one or more similar positions in the future.
  
  ACC recognizes the importance of a workforce that is reflective of our diverse student community. As such, we are interested in selecting the best candidate from a diverse applicant pool.
  
  Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.
  
  Selection Process: All state classified employees must be hired and promoted through a comparative analysis process. Part or all of the analysis for this position will include a review of your application material, along with an eSkill assessment based on applicant pool. It is, therefore, very important to fill out the application completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties, minimum, and preferred qualifications. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application, transcripts, licensure, supplemental questionnaire, etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position. To request ADA accommodations in testing for this examination, contact: CCCS, Human Resources, 9101 E. Lowry Blvd., Bldg. 959, Denver, CO 80230, (303) 595-1588.
  
  Americans with Disabilities Act (ADA) Accommodations: Arapahoe Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Angela Johnson, angela.johnson@arapahoe.edu, 303.797.5715.
  
  If you are an individual who wishes to request reasonable accommodations for an exam, refer to the contact information on the exam scheduling notice or on the specific job announcement.
  
  Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA)
  The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth.
  
  Equal Opportunity Employe r: Arapahoe Community College is an equal opportunity employer and prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policy 19-60. The College does not discriminate on the basis of sex, gender, race, color, age, creed, national or ethnic origin, ancestry, physical or mental disability, familial status, veteran or military status, pregnancy status, religion, genetic information, gender identity, sexual orientation, or any other protected class or category under applicable local, state, or federal law (also known as “civil rights laws”), in connection with employment practices or educational programs and activities (including admissions).
  
  For information regarding Arapahoe Community College Security, including crime statistics for the campus and surrounding area, please see the ACC Campus Police website under “Campus Safety”: https://www.arapahoe.edu/advising-support/student-support/campus-safety For a hard copy report please contact 303-797-5800.
  
  

• About the company

  Colorado is a state in the Mountain West subregion of the Western United States. It encompasses most of the Southern Rocky Mountains, as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains.

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