What's your preference?
Job Description
- Req#: 1755
Employer Industry: Travel Services
Why consider this job opportunity:
- Generous benefits package, including travel benefits and retirement options
- Opportunity for career advancement within the Air Operations department
- Engage in a dynamic work environment with a focus on customer service and client satisfaction
- Chance to work with a leader in the travel industry with a rich history and reputation
- Flexibility in work schedule with options from 9:00 am to 6:00 pm or 9:30 am to 6:00 pm MST
What to Expect (Job Responsibilities):
- Provide top-notch air support for new and existing air bookings via phone and messaging
- Achieve one-call resolutions for call center associates while guests or travel agents remain on the line
- Adjust and correct schedule changes, ensuring compliance with budget and flight pricing
- Offer alternative or improved routing options and ensure proper documentation for all bookings
- Assist in resolving minor air escalations with travel agents and guests directly
What is Required (Qualifications):
- 1-3 years of experience with airline contracts, air operations, or inventory management in the travel industry
- Strong understanding of domestic/international itineraries, fare rules, and air regulations
- Proficient in using Globus Distribution Systems (GDS), preferably Sabre
- Experience with Microsoft Office Suite, including Word, Excel, Teams, and SharePoint Online
- Exceptional interpersonal skills with a commitment to service and guest loyalty
How to Stand Out (Preferred Qualifications):
- Demonstrated ability to build client/guest relationships effectively
- Experience in a similar position within the travel industry
- Technical expertise in air operations and block space management
- High adaptability and flexibility to changing demands in a contact center environment
#TravelIndustry #CustomerService #CareerAdvancement #TravelBenefits #AirOperations
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.