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Air Assist Specialist
5 days agoWhat's your preference?
Job Description
- Req#: 1771
Employer Industry: Travel and Tourism
Why consider this job opportunity:
- Generous benefits package, including travel benefits and retirement options
- Opportunity for career advancement within the Air Operations department
- Work in a dynamic and collaborative environment focused on excellent customer service
- Engage with clients and travel agents to provide impactful travel solutions
- Potential for in-office presence or travel as part of job responsibilities
What to Expect (Job Responsibilities):
- Achieve one-call resolutions for call center associates while guests or travel agents remain on the phone
- Adjust and correct schedule changes, ensuring new routes meet budget or advising on new flight pricing
- Provide top-notch air support for new and existing air bookings via phone and messaging
- Request special accommodations for air-inclusive guests, such as meals and seats
- Maintain proper documentation on PNRs and in the Reservation System for team awareness
What is Required (Qualifications):
- Minimum of 1-3 years of experience with airline contracts, air operations, or a similar position within the travel industry
- Strong understanding of domestic/international itineraries, fare rules, and air regulations
- Proficient in Microsoft Office, including Word, Excel, Teams, and SharePoint Online
- Ability to adapt and respond to multiple demands and changes in the work environment
- Excellent interpersonal skills with a commitment to service and guest loyalty
How to Stand Out (Preferred Qualifications):
- Experience with Globus Distribution Systems (GDS), preferably Sabre
- Demonstrated success in building client/guest relationships
- Technical expertise in inventory management and block space within the travel industry
- Self-reliant with the ability to resolve difficult client and guest issues independently
- Understanding of contact center schedule adherence requirements
#TravelIndustry #CustomerService #CareerOpportunity #AirOperations #TravelBenefits
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