• Job Description

  Req#: R0000237033

  Career Area:

  Marketing

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillar’s dealer network, which is a competitive strength and the critical way in which we serve our customers.

  We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

  Through it all, we are one team– creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience

  Job Summary:
  Associate Account Managers at Caterpillar’s in-house marketing and services agency, Ironworks, are driven, collaborative individuals who get excited about helping our Enterprise clients do their best work. They are the day-to-day contacts between our clients, agency departments, and other enterprise partners. They are responsible for establishing and maintaining strong, collaborative relationships with clients, developing strategic integrated marketing campaigns, and aligning creative and media partners to get things done, with a data-first mindset that is focused on measurement and optimization. Associate Account Managers are curious, solution-oriented, and are always thinking about their clients’ business and how Ironworks can support
  them achieve their goals. They are equal parts visionary and methodical, living in the world of possibilities while understanding how to develop a scope and plan to get the work done.

  
  As part of Ironworks, you will be of a fast-growing team with enterprise impact. Your work matters everyday to the clients we serve and to the dealers and customers who are impacted by our campaigns. You will be a part of an organization that is focused on diversity and inclusion, has steadfast values of integrity, excellence, teamwork, commitment, and sustainability, lives by a culture of safety, and helps our customers build a better world.

  Additional Info:

  • This position can be located in Peoria, IL, Chicago, IL or Dallas, TX.

  • This position requires up to 10% of working time travel (domestic only).

  What You Will Do:

  • Client Relationship Ownership: Establishment and maintenance of strong relationships, business unit partners, and extended agency and Enterprise teams.

  • Affirmation of trust with clients through consistent communication and value-added engagements, connecting dots for the clients across the enterprise, and searching for ways to build value for the relationship.

  • Management of client relationships in a solution-oriented way, knowing how to navigate interpersonal differences and utilizing escalation when needed.

  • Strategic Thinking: Communication of business unit objectives and strategies to agency team members and establishment of accountability for the role that everyone has in helping the client achieve their goals through Ironworks.

  • Creation of creative briefs aligning to client’s business objectives, utilizing industry data, past campaign performance, and insights to jump start agency creativity.

  • Application of a data-first mindset to the creation of campaigns, from utilizing data to inform the brief to how to measure campaign effectiveness.

  • Marketing Campaign Delivery Ability to develop scopes of work and budgets that clearly articulate agency commitments to clients and client accountability to agency.

  • Strong organization and communication skills to effectively lead the ideation, development, execution, and measurement of projects, working in partnership with agency team members to deliver the best, and most effective work for clients.

  • Fostering trust and collaboration within agency work groups, serving as a coach and partner

  • Adaptability: Ability to traverse tactical and strategic conversations throughout the same day without jeopardizing strong communication to clients and agency partners.

  • Navigation of complex projects and tight timelines effectively, while managing expectations with clients and agency partners.

  • Steadfast focus and resilience during times of change and high agency activity.

  What You Have:

  • A two year degree (Associates) from an accredited college or university OR equivalent work related experience

  • Experience managing multiple clients and competing priorities

  • Experience in marketing agency scope and budget development

  • Experience working in a digital-first agency, actively leading integrated marketing campaigns

  • Experience in client relationship leadership

  Top Candidates Will Also Have:

  • Broad range of experiences in the development and execution of marketing communications strategies with examples in sales material development, digital strategy development, product launches, and messaging platform development

  • Self-starter with entrepreneurial mindset, experience in accountability for fostering organic growth within a portfolio of clients

  • Ability to excite and inspire clients and agency partners to create new ideas and solutions, knows how to navigate competing ideas to arrive at a solution that addresses the client’s business needs

  • Ability to lead and manage multiple projects and priorities without jeopardizing work quality, communication, or collaboration

  • Critical thinking to drive data-driven solutions, ability to drive insights through questions and facilitating client conversations

  • Strong emotional intelligence and ability to lead with influence down, across, and up throughout the organization

  • Strong capacity for empathy to deliver impactful insights to drive creativity and foster strong relationships

  • Establishes work ethic expectations through leading by example, ability to hold the client and supporting team members accountable for meeting expectations and executing with excellence

  About Caterpillar

  Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. #Li

  Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

  EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

  Not ready to apply? Join our Talent Community.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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