Nagarro
Associate Engineer- Flexi/As Needed Remote Help Desk Agent
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Job Description
- Req#: REF37422Q
Employer Industry: Digital Product Engineering
Why consider this job opportunity:
- Flexible remote work schedule with a focus on Eastern Time hours
- Opportunity for on-the-job training in call management, help desk tools, and IT issues management
- Work in a dynamic, non-hierarchical culture with a global team of over 18,000 experts
- Chance to build your customer service skills and problem-solving expertise
- Contribute to a company that values delivering excellent customer service experiences
What to Expect (Job Responsibilities):
- Provide professional support through phone, chat, and email to address customer inquiries
- Engage language translation services as needed to assist diverse clientele
- Log customer interactions and issues into the CRM and IT Service Management tools
- Research and provide resolutions based on available resources and scripts
- Escalate priority issues to team leaders and route tickets to appropriate teams
What is Required (Qualifications):
- Excellent written, verbal, and oral communication skills
- Self-motivated with a strong customer service orientation
- Ability to work cooperatively within a team to achieve objectives
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Attention to detail and effective time management skills
How to Stand Out (Preferred Qualifications):
- Experience in a Help Desk or customer service role
- Familiarity with CRM or IT Service Management tools
- Multilingual abilities to assist diverse customer needs
#DigitalProductEngineering #RemoteWork #CustomerService #CareerDevelopment #GlobalTeam
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
A digital product engineering leader, Nagarro drives technology-led business breakthroughs for industry leaders and challengers through agility and innovation.
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