Nagarro
Associate Engineer- Flexi/As Needed Remote IT Help Desk Agent
NewWhat's your preference?
Job Description
- Req#: REF38235L
Employer Industry: Digital Product Engineering
Why consider this job opportunity:
- Flexible remote work schedule
- Opportunity to develop customer service skills in a dynamic and non-hierarchical work culture
- On-the-job training provided for various essential skills and tools
- Chance to work with a diverse team of over 18,000 experts across 39 countries
- Opportunity to make a positive impact on customer experiences
What to Expect (Job Responsibilities):
- Provide Help Desk support to customers through phone, email, and chat
- Log customer inquiries into the CRM and ITSM tools
- Utilize available resources to research and resolve customer issues
- Escalate priority issues to team leaders when necessary
- Complete call notes and reports, ensuring adherence to quality parameters
What is Required (Qualifications):
- Excellent written, verbal, and oral communication skills
- Strong customer service orientation and attention to detail
- Ability to maintain customer confidentiality
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
- Self-motivated with a willingness to solve client problems
How to Stand Out (Preferred Qualifications):
- Experience in a Help Desk or customer service role
- Familiarity with CRM and ITSM tools
- Multilingual skills for engaging language translation services
#DigitalProductEngineering #CustomerService #RemoteWork #JobTraining #HelpDeskSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
A digital product engineering leader, Nagarro drives technology-led business breakthroughs for industry leaders and challengers through agility and innovation.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.