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Bilingual Mandarin or Cantonese Customer Service Representative (Remote - New York, NY)
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Job Description
- Req#: 35360
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Competitive Compensation - Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, and Prescription.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences.
- Remote work opportunity for residents within 100 miles of New York, NY.
What to Expect (Job Responsibilities):
- Answer incoming calls from consumers and assist with inquiries related to healthcare coverage.
- Track and document all inquiries using applicable systems.
- Process new applications for health care coverage and facilitate enrollment into health plans.
- Handle life event changes, demographic updates, disenrollment requests, and special enrollment periods.
- Maintain up-to-date knowledge of all programs and systems while meeting performance metrics.
What is Required (Qualifications):
- High school diploma or GED required and 6+ months of relevant professional experience.
- Proficiency in English and either Mandarin or Cantonese, or proficiency in both Spanish and Haitian Creole.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service preferred.
- Familiarity with computers, phone systems, and headsets preferred.
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