• Job Description

  Req#: 606F815A4B

  We’re looking for a Broker Account Manager.

  This is an exciting opportunity for a recent graduate looking to gain experience in financial services. As an Account Manager for our Broker Channels, you’ll be the first point of contact for our brokers and will provide exceptional customer service in managing loan applications for their clients.

  About us

  We’re here because we believe in small businesses. We believe they deserve better than waiting weeks for a loan. And we believe it’s our job to help them grow.

  We started in 2012 with these principles, and we hold true to them today – now that we’re one of the fastest-growing fintechs in Europe. In the time between, we’ve built the best tech platform in lending, won several awards and opened up £3.5 billion in loans to over 90,000 businesses.

  So what’s next? Our mission now is to help one million businesses who need us. To do this, we’ll need new products and partnerships. But most of all, we’ll need smart, hands-on people to join us on the journey and get us to our goal.
  
  

  The role

  We work with a host of commercial finance brokers and business advisors across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.

  The key success factors in this role will be measured in the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.

  Your mission will be to:

  • Manage both inbound and outbound communication with all brokers, including our ‘Gold’ brokers who introduce high volumes of business
  • Pre-screen applications, ensuring you have all necessary business documentation for a credit review
  • Provide timely updates for ongoing cases, answering questions related to specific applications or product queries
  • Provide new brokers with excellent product training and support in order to maximise lead flow
  • Proactively contact brokers and have the ability to objection handle in order to improve conversion rates and broker satisfaction
  • Work closely with our Credit and Account Management teams
  • Tackle additional tasks or analysis to assist the Broker Channel Managers and gain an understanding of other areas within the business
  • Help organise and attend broker industry events

  
  

  We look for people who are smart, humble, motivated and who are always looking to improve.

  Ideally, you’ll have:

  • The ability to build and maintain long lasting business relationships
  • Experience working in a fast-paced, client facing role
  • Experience in objection handling would be an advantage
  • Knowledge of the UK business finance market (including our competitors) is a plus
  • Strong written and verbal communication skills
  • Excellent time-management and organisational skills
  • A strong customer service ethic

  Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

  Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.

  We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are looking to pay from £28-£36k + uncapped bonus (OTE bonus is 20% which is paid quarterly).
  

  
  

  What’s life like as an iwocan? (UK Benefits)

  We all enjoy:

  • Bright, modern office spaces in London (Fitzrovia) & Leeds, and we support remote compatible working.
  • A calendar of both in-office and remote events week including Bingo, Comedy Nights, Escape Room challenges….
  • Two company retreats a year (in places like the French Alps or Spanish seaside)

  • Pool, ping pong, foosball tables and tournaments
  • Virtual and in-office yoga classes every Tuesday and Thursday morning
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen

  Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • We take your well being incredibly seriously, so you’ll have instant access to emotional and mental health support services via our partner Spill
  • Share options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme. Save £££ on your nursery costs.
  • 25 days holiday per year, an extra day off on your birthday and the option to buy or sell an extra 5 days of annual leave per year
  • All the equipment you need to set up your home working space up
  • Paid volunteering time for you to support your chosen charity
  • Extra leave if you want to travel or study
  • Special celebrations for anniversaries and long service including sabbatical
  • Flexible working arrangements
  • Cycle-to-work scheme

  And to make sure we all keep learning, we offer:

  • L&D budget including a book budget to encourage you to keep learning
  • Tickets to tech conferences across Europe
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.

• About the company

  iwoca Ltd. is an online Fintech company based in London. It offers credit facilities to small businesses trading in the UK and Germany via an automated lending platform.

Notice