• Job Description

  Req#: 4251
  Role : - Business Analyst / Business Relationship Manager (BRM)
  
  Location: Dauphin County PA is Remote but local candidates preferred
  
  OA/ESO team is seeking a Business Relationship Manager
  
  37.5 hours per week Position is remote but local candidates preferred
  
  Scope of Work
  
  The resource will serve as a Business Analyst / Business Relationship Manager (BRM) supporting business and technology initiatives across multiple teams and stakeholders. This role will focus on requirements gathering, business process analysis, workflow documentation, and cross-functional communication to ensure alignment between business objectives and IT solutions.
  
  The resource will work closely with business units, external partners, and internal ESO IT teams to understand operational needs, identify process gaps, and translate business requirements into clear, actionable technical documentation. The role requires strong collaboration skills and the ability to support initiatives throughout the full Software Development Life Cycle (SDLC).
  
  Responsibilities
  
  Gather, analyse, and document business and functional requirements
  
  Evaluate existing business processes and workflows to identify improvement opportunities
  
  Translate business needs into detailed technical requirements and user stories
  
  Facilitate communication and collaboration between business stakeholders, external teams, and internal IT groups
  
  Serve as a Business Relationship Manager (BRM) to maintain alignment, clarify expectations, and support issue resolution across teams
  
  Support Agile project delivery activities, including backlog refinement, sprint planning, and requirements traceability
  
  Perform light project coordination activities, including:
  
  Tracking project progress and deliverables
  
  Supporting status reporting
  
  Coordinating meetings, workshops, and work sessions
  
  Escalating risks, blockers, or scope concerns as needed
  
  Assist with testing and validation activities by:
  
  Reviewing and validating requirements
  
  Executing test scenarios
  
  Confirming delivered solutions meet business expectations and objectives
  
  Support development and maintenance of project and operational documentation
  
  Technical & Methodology Expertise
  
  The resource should possess hands-on experience with:
  
  Azure DevOps
  
  Agile delivery methodologies
  
  Software Development Life Cycle practices
  
  Backlog management and user story refinement
  
  Sprint planning and Agile ceremonies
  
  Requirements traceability and workflow tracking
  
  Process mapping and documentation techniques
  
  The resource should be comfortable working in cross-functional technical environments and supporting collaboration between business and IT stakeholders.
  
  Required Qualifications
  
  Bachelor's degree in Business, Information Technology, Computer Science, or related field, or equivalent professional experience
  
  3+ years of experience as a Business Analyst, BRM, Project Coordinator, or similar role
  
  Experience gathering and documenting business and technical requirements
  
  Strong verbal and written communication skills
  
  Experience supporting Agile teams and SDLC processes
  
  Hands-on experience using Azure DevOps or similar work management tools
  
  Ability to manage multiple priorities and stakeholders in a fast-paced environment
  
  Strong analytical, organizational, and problem-solving skills

• About the company

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