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Call Center Operations Manager for a Healthcare Services in US (Home Based Full Time)
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Job Description
- Req#: 147741000086061007
Job Description
• Daily performance dashboards (we'll give you the dialer, you own the reporting layer)
• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers
• Weekly client-facing performance reports and live Zoom calls with US clients
• Agent discipline: attendance, adherence, PIPs, and firing when needed
• Working directly with our trainer/QA lead to close gaps you see in the dataAbout the company
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