Inktel Contact Center
Chat/Phone Support Specialist - Remote
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Job Description
- Req#: CHATP002229
Employer Industry: Call Center Services
Why consider this job opportunity:
- Competitive base salary commensurate with experience
- Comprehensive benefits package including medical, dental, and life insurance
- Personal time off and educational assistance offered
- 401K plan available for future financial security
- Opportunity to work from home with flexible scheduling
- Strong emphasis on personal development and support from management
What to Expect (Job Responsibilities):
- Provide high-quality customer support while maintaining a positive demeanor and patience
- Collaborate with the quality and training team to meet performance expectations
- Document all client interactions accurately in the call center database
- Adhere strictly to key performance indicators (KPI) and strive to exceed quality goals
- Maintain open communication with management for support and personal development
What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of call center experience, preferably in a live chat environment
- Excellent data entry skills with a minimum typing speed of 45-55 wpm
- Strong written and oral communication skills with a high attention to grammar and punctuation
- Ability to multitask effectively while providing quality customer service in a high-volume environment
How to Stand Out (Preferred Qualifications):
- Experience in retail sales, preferably in an ecommerce environment
- Familiarity with client relationship management tools, such as Salesforce
- Proven ability to handle multiple chats simultaneously
- Positive outlook and enthusiastic attitude towards customer interactions
- Dependable with a history of good attendance and punctuality
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"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Inktel provides customer service support solutions in the form of online chat, social media, U.S.-based call centers & email response enabling our clients to increase market share, improve operational efficiency, and decrease operational cost.
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