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Child Welfare Customer Success Manager
This job is now closed
Job Description
- Req#: 86222C81D1
Industry: Behavioral Healthcare and Human Services Training
Why consider this job opportunity:
- Competitive salary range of $90,000 to $130,000, with 30% determined by retention and commissions
- Stock options available for new employees (subject to board approval)
- Comprehensive benefits package including medical, dental, vision, life/AD&D insurance, and a 401(k) retirement plan
- Additional benefits such as vacation, sick leave, corporate matching charitable giving program, and internet stipend
- Opportunity to work with a team of experienced founders and professionals in the field of behavioral healthcare and human services
What to Expect (Job Responsibilities):
- Build relationships with state and regional child welfare agencies using Lyssn's platform for training and monitoring evidence-based treatments
- Troubleshoot issues during implementation and provide support to agencies using Lyssn
- Guide best practices for utilizing Lyssn to support the use of evidence-based practices in complex implementation projects
- Gain expert knowledge of Lyssn's products and value proposition
- Collaborate with sales efforts and ensure smooth handoffs from sales to customer success functions
What is Required (Qualifications):
- 5+ years of experience in Child Welfare or related fields, including working with high-level agency administrators and/or front-line experience
- Strong understanding of the technical language used by Child Welfare professionals
- Basic understanding of SACWIS/CCWIS systems
- Experience with and understanding of public sector customers
- Excellent communication skills, both written and verbal
- Ability to effectively engage with diverse stakeholders and customers
- Strong organizational skills and attention to detail
- Technically adept and self-motivated
How to Stand Out (Preferred Qualifications):
- Prior experience in customer success or SaaS
- Experience working with HubSpot or similar platforms
- Experience working with Maxio (previously SaaSOptics & Chargify)
- Outstanding negotiation skills and ability to plan and execute strong strategies
#BehavioralHealthcare #HumanServices #ChildWelfare #EvidenceBasedTreatments #CustomerSuccess
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