• Job Description

  Req#: 533942

  DEPARTMENT OF PUBLIC SAFETY The Department of Public Safety’s mission is to protect human life and property by enforcing state laws, deterring criminal activity, and providing vital support to the state of Arizona and its citizens. Visit our website at www.azdps.gov

  COMPUTER NETWORK HELP DESK OPERATOR

  Salary: $40,101.98 - $55,305.54

  To apply, you must go to the DPS website. Click here and follow the instructions to submit your on-line application.

  Job Summary:

  The Arizona Department of Public Safety is seeking motivated and experienced personnel to join our team. The Computer Network Help Desk Operator works under general supervision, provides technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, trouble shooting, and resolving more complex problems. Responsible for work of average difficulty. Performs related duties as assigned. This recruitment will be used to establish an eighteen (18) month eligibility list to fill our current and future vacancies.

  Minimum Qualifications:

  Requires one (1) year of experience in a help desk or computer support role.

  Working Conditions/Physical Requirements:
  Office setting.
  May be required to sit for extended periods of time.
  
  Additional Requirements:
  Holidays, weekends, irregular hours, and shift work may be required with possible extension of shift hours, at times with short notice.
  
  Must successfully complete the examination process.

  Pre-Employment Requirements:

  Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing.
  If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

  Benefits:

  The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.
  • Accrued vacation pay and sick days
  • 10 paid holidays per year
  • Deferred compensation plan
  • Top-ranked retirement plans
  • Affordable medical, dental, vision, life, and short & long-term disability insurance plans
  • Employee Assistance, Peer and Family Support Programs
  • Bus Cards (Subsidized partially by the State)
  • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
  

  For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  Retirement:

  State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

  On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

  Contact Us:

  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 223-2290. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

• About the company

  Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.

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