• Job Description

  Req#: 24035520

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for leading a team of managers to holistically oversee the performance of business wide strategies driven by data and analytics. Key responsibilities include establishing a department-wide vision for enhancing performance goals, processes, efficiencies, and technologies while minimizing associated risks. Job expectations include managing risks effectively, prioritizing competing deliverables, partnering with key stakeholders to support enterprise goals, owning end-to-end processes, and conveying information with clarity and impact.

  Senior Leadership position in Client Protection that will drive key initiatives to enhance and manage financial forecast models and pipeline by understanding and coordinating the forecasting and pipeline implications from a changing fraud and business landscape. Leader will drive a consistent narrative across finance, product, and risk; and oversee all workforce management activities both internally and externally delivering key staffing and workflow suggestions and analysis. This role will be responsible for capacity planning for 7k resources/10+ core locations (internal, vendor and GBS), 14 payment products, monitoring of $9 Trillion in payments, and $1.7B in expense and loss.

  This leader will report to the Head of Client Protection Shared Services (CPSS) leading a team of over 50 employees and will partner closely Client Protection leadership, human resources, finance, and other key partners.

  Key functions include:

  • Capacity Management

  • Drive strategic insights around capacity with a bias toward offering solutions grounded in a macro perspective.

  • Determine proactive capacity needs based on change controls and business volumes.

  • Develops internal/external workforce views.

  • Collaborates with leadership to address future staffing overage/shortfall.

  • Workforce Management

  • Develops near term insights to leadership to help drive workforce decisions.

  • Robust recommendations to support effective resource management.

  • Proactive communication on staffing challenges with internal and external workforces

  • Project and address interval requirements for staff coverage to deliver SLA requirements.

  • Loss and expense financial forecast management

  • Drives uniform delivery for Client Protection financial forecasting and reporting.

  • Manages loss and expense financial forecasting with LOB, policy, and strategy.

  • Ensures consistent narrative for product, risk, and executive reporting.

  • Fraud & Billing Dispute Loss Pipeline Forecasting Management

  • Owns short term pipeline management of financial loss projections and reporting.

  • Leverages incoming claim mix, severity, recovery expectations/ projected performance to build and evolve pipeline reporting.

  • Runs post-mortem pipeline accuracy monitoring and controls to drive future accuracy.

  • Provides executive and detailed level performance vs. forecast.

  Responsibilities:

  • Owns department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance

  • Facilitates collaboration between strategies and associated business areas in an effort to align multi-department risks/opportunities to drive process efficiency

  • Leads interactions for all related internal and external audit exams and inquires

  • Mentors managers on best practices for communicating and influencing senior level discussions, optimizing team efficiency and employee satisfaction

  • Manages strategic relationships with peers and counterparts across the enterprise to achieve goals and drive strategic direction

  Managerial Responsibilities:

  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
  • Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
  • Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
  • Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

  Required Qualifications:

  • 10 years prior experience managing process improvements, driving transformational change, or managing/building customer-facing solutions
  • Strategic development of solutions and processes that tie directly to results (KPIs)
  • Self-motivated problem solver, ability to independently identify areas for improvement and implement the required solutions
  • Display exceptional presentation and communication skills; excel at delivering clear and concise messages that resonate with all audiences
  • Ability to influence partners and drive change across a complex, matrixed organization
  • Work well under pressure and know how to juggle multiple priorities in a fast-paced and continually-changing environment
  • Passion for delivering benefits to customers and driving exceptional results

  Desired Qualifications :

  • Previous experience driving the execution of projects involving technical topics (technology platforms, analytics)
  • Experience with Agile development methodologies, user-centered design, and lean project processes
  • Ability to facilitate workshops, keeping participants engaged, attaining outcomes and tracking deliverables

  Skills:

  • Critical Thinking
  • Fraud Management
  • Influence
  • Relationship Building
  • Strategy Planning and Development
  • Analytical Thinking
  • Leadership Development
  • Recruiting
  • Strategic Thinking
  • Talent Development
  • Business Analytics
  • Business Case Analysis
  • Issue Management
  • Presentation Skills
  • Process Performance Measurement

  Minimum Education Requirement : Bachelor’s degree or equivalent work experience

  
  
  

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

  Pay and benefits information

  Pay range

  $190,000.00 - $302,000.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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