• Job Description

  Req#: 01718967

  Date Posted:

  2024-08-06

  Country:

  United States of America

  Location:

  HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA

  Position Role Type:

  Onsite

  This position is for a Customer Account Manager who is under general supervision. Responsible for answering basic customer inquiries on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  WHAT YOU WILL DO:

  • Works under general supervision to provide satisfactory and quality customer service.

  • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.

  • Answers basic customer inquiries on product availability, maintenance, and the status of orders.

  • Resolves basic customers' service or billing complaints.

  • Maintains records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  • Performs duties related to overall customer service.

  • Provides support to sales team with regard to customer concerns.

  • Serves as customer interface on product status and delivery.

  • Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers.

  • Consistently documents customer service needs to identify patterns and maintain quality.

  • Displays accurate and professional verbal and written communication with customers.

  • Utilizes critical thinking skills to solve complex problems.

  • Ability to multitask and adapt in an ever-changing environment.

  • Exhibits strong attention to detail in all tasks and projects.

  QUALIFICATIONS YOU MUST HAVE:

  • Typically requires a HS diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience or in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience.

  • Must be U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

  • Prior experience in a customer-facing role involving written and oral communication with customers.

  QUALIFICATIONS WE PREFER:

  • SAP experience is beneficial.

  • Prior experience with Microsoft Office Suite, specifically Outlook, Word, Excel, and PowerPoint.

  ROLE TYPE:

  *Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

  Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

  Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

  WHAT WE OFFER:

  Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance.

  • Three weeks of vacation for newly hired employees.

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

  • Tuition reimbursement program.

  • Student Loan Repayment Program.

  • Life insurance and disability coverage.

  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

  • Birth, adoption, parental leave benefits.

  • Ovia Health, fertility, and family planning.

  • Adoption Assistance.

  • Autism Benefit.

  • Employee Assistance Plan, including up to 10 free counseling sessions.

  • Healthy You Incentives, wellness rewards program.

  • Doctor on Demand, virtual doctor visits.

  • Bright Horizons, child and elder care services.

  • Teladoc Medical Experts, second opinion program.

  • And more!

  Learn More and Apply Now!

  Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

  #reempowerprogram

  This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

  Minimum Program Qualifications

  Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

  Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

  • Be on a career break of one or more year at time of application
  • Have prior experience in functional area of interest
  • Have interest in returning in either a full-time or part-time position

  Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

  Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

  The salary range for this role is 37,000 USD - 83,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

  Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

  Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

  This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

  RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

  Privacy Policy and Terms:

  Click on this link to read the Policy and Terms

• About the company

  Raytheon Technologies is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense.

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