• Job Description

  Req#: CUSTO007285

  Darigold is seeking an experienced, motivated and highly organized Customer Business Partner to join our Customer Service team. Reporting to the Senior Manager, Customer Business Partner – B2C, the Customer Business Partner will be assigned to various accounts working in partnership with the Consumer Products team, internal cross functional partners and customers.

  The Customer Business Partner will manage the order to delivery process for a select group of strategic accounts, including Walmart and SAMs Club, and proactively lead the resolution of all issues related to customer service. The ideal candidate will have a keen eye for detail and will be well organized, have a continuous improvement approach to your work, a do your best performance attitude and the ability to solve complexities while servicing assigned accounts.

  Additionally, the candidate will need to possess the maturity to influence customers and teammates to achieve positive outcomes for the customer and for Darigold. Exceptional customer service is the ingredient that makes a difference in everything we produce. And while it's true that our quality dairy products are some of the world's finest foods, it's our people who add the finishing touch. At Darigold, Customer Service is Our First Ingredient.

  Darigold is the fifth largest dairy cooperative in the United States based on milk volume and one of the largest privately held organizations headquartered in the state of Washington. Since 1918, our producers have taken pride in producing dairy products with unsurpassed quality. Today, we are one of the nation's largest agricultural cooperatives, producing over 8.5 billion pounds of milk every year.

  Through innovative technology and our efficient, flexible production capabilities, we deliver value-added products and customer-driven solutions. Darigold is now known throughout the world for bringing fresh, wholesome dairy products and ingredients from the Northwest to people all around the globe.

  What You Will Do:

  • Create a positive relationship with assigned customers to have a deep understanding of customer performance metrics and service expectations.
  • Collaborate cross functionally to create a seamless integration of customer’s and Darigold’s order processing systems to ensure service results are meeting customers performance expectations.
  • Own customer order to delivery processes including product fill, transportation planning, on time/in full delivery, new item launches and customer care exception management.
  • Independently identifies process improvement opportunities, recommends proactive solutions to service performance, executes those solutions and effectively communicates the outcome to sales and supply chain leadership teams.
  • Tracks, analyzes and reports weekly, monthly and quarterly performance results to customer, sales team, marketing and supply chain leadership.
  • Participate in site visits to warehouse, plants and customer meetings as required.
  • Create SOPs for current and new business processes and reporting requirements.
  • Assist in training and onboarding of new team members.

  What You Bring:

  • Outstanding written and verbal communication and relationship management skills.
  • Bachelor’s Degree required, preferably in Business, Supply Chain or Logistics.
  • 3-5 years of relevant experience in customer logistics, replenishment or customer service.
  • CPG food and beverage industry preferred.
  • Working knowledge of Microsoft Office (with an emphasis on Excel).
  • Identify order management and service efficiencies using customer specific performance reporting tools.
  • Identify customer logistics process efficiencies and on-going continuous improvement efforts.
  • Ability to work under pressure and to make decisions in ambiguous situations autonomously within a transformational team environment.
  • Deliver customer service expectations while maintaining focus on internal performance objectives.
  • Strong attention to detail and the ability to apply critical thinking and analyze information.
  • Ability to capture and document business and reporting requirements.
  • Work with Darigold internal systems, customers systems, Microsoft Word and Excel.
  • Must have flexibility for weekend and holiday work as needed.
  • Ability to start the working day at 7am Pacific.
  • Willingness to engage in process, tool and system training as required.
  • Embody the values of Darigold:

  Leadership

  • Action oriented, focused on driving results.
  • Act with integrity and alignment when leading self and others.
  • Embrace the company vision of leading Dairy forward.
  • Facilitate productive and positive interactions with teammates that drives results.

  Stewardship

  • Demonstrate an enterprise value mindset that includes creating value for our farmers, employees, and customers.
  • Be a responsible steward of Darigold’s assets including our reputation.
  • Be a champion of dairy farming and the Northwest Dairy Association.

  Perseverance

  • Set high standards and goals for self and others.
  • Resourceful in the face of obstacles and challenges, maintaining a solution-oriented mindset.
  • Realistic and optimistic when facing market volatility.

  Benefits of Working at Darigold:

  We understand that as an employee, benefits that support you and your family in and out of work are important. We’re proud to offer eligible positions a competitive total rewards package that includes:

  • 401k competitive employer matching
  • Comprehensive medical, dental & vision benefits
  • Employer paid life & disability coverage
  • Paid time off and paid holidays
  • 8 weeks paid parental leave
  • Education assistance
  • Employee assistance program
  • Flexible hybrid working arrangement where it applies (up to 2 days/week after initial 90 days and approval by hiring manager and HR)
  • Compensation range: $78,000 - $98,412 (individual wage based on previous experience, knowledge and skills)

  Our Commitment to Diversity:

  Achieving our vision to Lead Dairy Forward requires cultivating and supporting a team with varying backgrounds, experiences, and perspectives. We are committed to providing a workplace based on mutual respect where all employees feel included and can bring their best and authentic selves to work every day. We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, national origin, sex, gender identity and expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic information or any other characteristic protected by federal, state, or local law. As a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our Right to Work Statement, English / Spanish.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Today’s consumers want to know that their food is produced safely and responsibly. And Darigold | Northwest Dairy Association — a farmer-owned dairy cooperative with over 100 years of history in the northwest United States — is committed to excellent stewardship of the animals, food, people, and natural resources in our care.

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