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Customer Experience Specialist - East Coast
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Job Description
- Req#: CUSTO003204
Employer Industry: Healthcare Solutions
Why consider this job opportunity:
- Opportunity to work for a market-leading healthcare solutions organization
- Generous benefits package effective from day one of employment, including paid parental leave and 401k match
- Flexibility to work from home, promoting a better work-life balance
- Collaborative and innovative work environment that values every team member's contributions
- Chance to make a positive impact on the healthcare industry through exceptional customer service
What to Expect (Job Responsibilities):
- Consistently exceed all customer expectations and deliver outstanding service
- Respond to incoming inquiries regarding orders, products, and pricing with a focus on First Call Resolution
- Resolve customer complaints and issues promptly and with a sense of urgency
- Multi-task across multiple platforms and conversations while prioritizing phone calls
- Maintain thorough communication with internal partners and customers
What is Required (Qualifications):
- One or more years of related experience and/or training in an office environment
- Self-directed in completing daily work with the ability to multi-task
- Effective and professional communication skills with external customers and internal coworkers
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Attention to detail in tasks and communications
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the healthcare industry
- Familiarity with healthcare product offerings and industry standards
- Strong problem-solving skills and the ability to work under pressure
#HealthcareSolutions #CustomerService #CareerOpportunity #WorkFromHome #EmployeeBenefits
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