Remote Jobs
Customer Service Agent
7 days agoWhat's your preference?
Job Description
- Req#: 470017
Employer Industry: Customer Service
Why consider this job opportunity:
- Competitive Wage Progression Plan
- Medical, Dental, and Vision benefits
- 401(k) Safe Harbor Plan with 4% company matching
- Generous Paid Time Off, Paid Sick Time, and Paid Company Holidays
- Work remotely with a supportive team environment
- Employee Stock Purchase Plan (ESPP) and 30% employee discount
What to Expect (Job Responsibilities):
- Answer customer questions and assist with order placement and site navigation through phone, chat, and email
- Resolve any customer issues in a timely, upbeat, and friendly manner
- Manually place new orders and field customer questions, concerns, and problems
- Maintain a thorough working knowledge of the employer's products and relay this information to customers
- Develop rapport with customers to enhance service and retention
What is Required (Qualifications):
- High School Diploma or equivalent
- One to two years of customer service experience
- Strong interpersonal skills and professional phone etiquette
- Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
- Ability to telecommute with a quiet and distraction-free workspace and a consistent internet connection
How to Stand Out (Preferred Qualifications):
- Exceptional grammar and punctuation skills
- Creative problem-solving abilities
- Knowledge of customer service principles and best practices
- Ability to multitask and work independently as well as in a team environment
#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #WorkLifeBalance
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