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Customer Service and Training Specialist
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Job Description
- Req#: 3732607
Employer Industry: Dental Technology
Why consider this job opportunity:
- Salary up to $75,000 annually
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Engage in a collaborative environment focused on innovation and technology
- Chance to make a positive impact on dental professionals and patient care
- Occasional in-person training sessions to enhance skills and interactions
What to Expect (Job Responsibilities):
- Serve as the frontline technical resource for dental offices via phone, email, chat, and remote desktop tools
- Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows
- Deliver virtual and occasional in-person training sessions to dental teams on product use and best practices
- Document all customer interactions, issues, and resolutions in the support ticketing system
- Build strong, long-term relationships with dental customers and ensure successful adoption of products
What is Required (Qualifications):
- 1+ years of experience in technical support, customer training, or a related customer-facing technical role
- High School Diploma or equivalent
- Strong customer service and interpersonal skills
- Excellent written and verbal communication abilities
- Strong diagnostic, troubleshooting, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- 2+ years of experience within the dental industry (dental practice, dental tech company, or dental product training)
- Associate or Bachelor's degree in IT, Computer Science, or a related technical field
- Experience with digital dental systems (e.g., scanners, milling machines, 3D printers)
- Experience with digital dentistry tools is a plus
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