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Customer Service Government Programs Training and Support Specialist
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Job Description
- Req#: JR101067
Employer Industry: Dental Insurance
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and member experience
- Involvement in training and development of new hires
What to Expect (Job Responsibilities):
- Provide primary customer service support to assist with the interpretation of dental policies, claims processing, and compliance guidelines
- Develop, coordinate, and conduct onboarding and training for new hires and ongoing training for existing staff
- Identify and maintain processes and procedures for government programs training and support
- Prescreen claims and inquiries for review departments
- Collaborate with team management and specialists to identify process improvements and training needs
What is Required (Qualifications):
- One year of college, technical, vocational, or business school with coursework in dental assisting, dental hygiene, business administration, or composition
- Two years of related work experience
- Intermediate knowledge of word processing and spreadsheets
- Knowledge of dental terminology, procedures, insurance products, and claims processing
- Excellent verbal and written communication and organizational skills
How to Stand Out (Preferred Qualifications):
- Previous Medicare and/or Medicaid experience
- Ability to analyze and resolve complex problems
- Experience in procedure writing and training content development
- Ability to handle multiple projects and deadlines effectively
#DentalInsurance #RemoteWork #CareerGrowth #TrainingDevelopment #CustomerService
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