Remote Jobs
Customer Service Manager - Mid-Level Donor Representative
What's your preference?
Job Description
- Req#: 158495
Employer Industry: Nonprofit Organization (Leadership Development)
Why consider this job opportunity:
- Salary up to $66,000 depending on experience and skill set
- Comprehensive benefits package including health, dental, and vision insurance, life insurance, and retirement savings with company match
- Generous paid time off and mental health counseling reimbursement
- Remote work schedule with the flexibility of working from home most weeks
- Opportunity to cultivate relationships with mid-level donors and make a positive impact in leadership development
What to Expect (Job Responsibilities):
- Manage the Customer Service Team to address customer inquiries, resolve issues, and equip customers with the organization's products and services
- Recruit, interview, hire, and train team members and volunteers while overseeing daily workflow and performance management
- Draft and implement policies and procedures to enhance the customer service experience and establish service levels for the team
- Identify and implement improvements for customer service issues and overall operational efficiency
- Cultivate relationships with mid-level donors, engage through various communication channels, and execute communication and solicitation plans
What is Required (Qualifications):
- Bachelor's degree or equivalent experience (preferred)
- Minimum of 3+ years in a customer service position or similar role
- At least 2+ years of supervisory or team leadership experience
- Proficient in Microsoft Office and other common computer systems
- Must have a vital relationship with Jesus Christ as Lord and Savior and be an active participant in a local church
How to Stand Out (Preferred Qualifications):
- Experience in a nonprofit organization or leadership development context
- Strong problem-solving skills and ability to negotiate within policy parameters
- Excellent interpersonal skills for building relationships with church and business leaders
- Ability to quickly adapt to new information and changes in a dynamic work environment
#Nonprofit #LeadershipDevelopment #CustomerService #RemoteWork #CareerOpportunityAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.