Remote Jobs
Customer Service Specialist (Bilingual-French/English)
What's your preference?
Job Description
- Req#: R20572
Employer Industry: Financial Technology
Why consider this job opportunity:
- Base pay range is competitive, with additional opportunities for quarterly or annual bonuses
- Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and paid time off
- Flexible spending accounts and health savings accounts available
- Opportunities for ongoing training and professional development
- Supportive work environment with a focus on high-quality customer service
What to Expect (Job Responsibilities):
- Assist customers by answering questions, resolving issues, and providing education on services
- Handle between 40-60 inbound phone calls per day
- Utilize 10-15 different systems simultaneously to address customer inquiries
- Maintain product knowledge and actively participate in ongoing departmental training
- Conduct thorough research to investigate inquiries using available reference materials
What is Required (Qualifications):
- Bilingual in French and English is required
- Proficiency with computers is essential
- Access to high-speed internet via ethernet cable is mandatory
- Previous experience managing a steady flow of incoming calls
- Strong customer service and/or call center background is preferred
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or call center role is highly advantageous
- Familiarity with multiple communication platforms and systems
#FinancialTechnology #CustomerService #BilingualJobs #CareerGrowth #ComprehensiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.