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Customer Success, Account Manager - MakeMusic
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Job Description
- Req#: BAA51B6C85
Employer Industry: Music Technology
Why consider this job opportunity:
- Hourly compensation range of $23.34 - $38.90
- Eligibility for variable compensation including bonuses
- Comprehensive health benefits including medical, dental, and vision insurance
- Opportunities for professional development and career growth within the organization
- Access to unique amenities such as an on-site fitness facility and music/podcast studio
- Supportive work environment that values innovation and collaboration
What to Expect (Job Responsibilities):
- Manage a high-volume book of business, driving renewals and expansion opportunities
- Develop and execute digital customer success motions and automated outreach strategies
- Monitor client accounts and ensure customer satisfaction while acting as a representative of the customer
- Collaborate with sales and cross-functional teams to identify growth opportunities and negotiate contract terms
- Create engaging marketing materials that educate users and drive deeper product adoption
What is Required (Qualifications):
- 2-4 years of experience in customer success or customer marketing in the EdTech space
- Strong communication and interpersonal skills for building customer relationships
- Experience in creating "one-to-many" materials or digital success motions
- Proficiency in CRM systems (such as Hubspot) and relevant tech stack tools
- Strong organizational and time-management skills, capable of managing multiple accounts
How to Stand Out (Preferred Qualifications):
- Familiarity with MakeMusic Cloud, Finale, or other music education platforms
- Prior experience in the music SaaS industry or as a musician and/or music educator
- Background in a "Scale" Customer Success Management role or Customer Marketing
#MusicTechnology #CustomerSuccess #EdTech #CareerGrowth #InnovativeWorkEnvironment
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