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Customer Success Manager - Art - Remote
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Job Description
- Req#: CUSTO001495
Employer Industry: Promotional Products and Decoration Services
Why consider this job opportunity:
- Full healthcare benefits including medical, vision, and dental coverage
- Flexible scheduling options to promote work-life balance
- 401k matching to support your retirement savings
- Generous paid time off and holiday benefits
- Commitment to employee engagement and a supportive work environment
- Opportunities for career advancement and involvement in innovative projects
What to Expect (Job Responsibilities):
- Oversee both domestic and offshore art teams, ensuring consistent service performance and quality
- Define and execute a strategic roadmap for art operations, focusing on scalability and automation
- Collaborate with cross-functional leaders to align art services with business goals and customer expectations
- Manage offshore vendor relationships, including quality standards and performance metrics
- Drive process improvements and innovations to enhance customer satisfaction and operational efficiency
What is Required (Qualifications):
- Degree in Graphic Arts, Design, Business, or related field, or equivalent work experience
- Minimum 5 years of experience in graphic arts, with at least 3 years in a management or supervisory role
- Proven expertise in Adobe Illustrator, with scripting for automation strongly preferred
- Strong project management and organizational skills, with experience leading cross-functional initiatives
- Excellent communication and leadership skills, capable of inspiring and managing distributed teams
How to Stand Out (Preferred Qualifications):
- Familiarity with AI applications in creative workflows
- Experience with additional Adobe Creative Suite tools (Photoshop, InDesign, Acrobat Pro, Bridge)
- Demonstrated success in process reengineering and operational transformation
#PromotionalProducts #ArtManagement #CareerOpportunity #Innovation #EmployeeEngagement
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