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Job Description
- Req#: 6TkTTBoVxpbZ
Employer Industry: Public Safety Technology Solutions
Why consider this job opportunity:
- Competitive salary with opportunities for bonuses
- Opportunity for career advancement and growth within the organization
- Engage in meaningful work that supports public safety and emergency response
- Chance to work with innovative drone technology and solutions
- Collaborate with cross-functional teams in a dynamic work environment
- Flexibility to work remotely while supporting clients nationwide
What to Expect (Job Responsibilities):
- Partner with regional Account Executives to enhance customer retention and drive territory growth
- Serve as a technical and operational expert for customers, focusing on drone operations and DFR programs
- Conduct virtual and on-site onboarding, training, and account setup for effective product adoption
- Manage accounts approaching renewal to ensure satisfaction and long-term value
- Gather customer feedback and collaborate with Engineering and Product teams to inform development priorities
What is Required (Qualifications):
- Minimum of 3 years of experience as a Customer Success Manager in a SaaS environment
- Minimum of 3 years of experience supporting public safety or first responder organizations
- Minimum of 3 years of experience in UAS operations, technical sales, or support engineering
- Strong knowledge of DFR program design and FAA regulatory requirements
- Excellent communication skills to convey complex technical and regulatory concepts
How to Stand Out (Preferred Qualifications):
- Prior experience with DroneSense solutions
- Direct experience supporting DFR programs or obtaining FAA COW/COA approvals
- FAA Part 107 certification and operational flight experience
- Familiarity with ground-based Detect and Avoid (DAA) sensors
- Background in public safety, emergency response, or defense sectors
#PublicSafety #CustomerSuccess #DroneTechnology #SaaS #RemoteWork
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