• Job Description

  Req#: CUSTO001462
  Employer Industry: Aviation Software Solutions
  
  Why consider this job opportunity:
  - Salary up to $204,000
  - Open PTO policy for enhanced work-life balance
  - Comprehensive medical, dental, and vision insurance with employer-paid health premiums
  - 401(k) plan with up to 10% company matching and immediate vesting
  - 12 weeks of paid parental leave to support family needs
  - Opportunity to work in a dynamic and innovative environment within the aviation industry
  
  What to Expect (Job Responsibilities):
  - Own the end-to-end customer lifecycle with a primary focus on renewal, retention, and growth
  - Lead renewal strategy and execution, ensuring timely planning, risk mitigation, negotiation, and signature
  - Develop and execute value-based adoption plans aligned to customer KPIs, success metrics, and business outcomes
  - Maintain a 360-degree view of customer health, including engagement, risk, sentiment, and expansion signals
  - Build trusted relationships with executive sponsors, economic buyers, and operational leaders
  
  What is Required (Qualifications):
  - 5+ years of experience in Customer Success within a SaaS environment
  - Fluency in Spanish
  - Strong understanding of aligning customer business processes to software capabilities
  - Commercial and financial acumen for revenue conversations, renewal strategy, and negotiations
  - Proven ability to influence senior airline leaders with clarity, confidence, and data
  
  How to Stand Out (Preferred Qualifications):
  - 7+ years of experience in Customer Success or related SaaS roles
  - Experience in Commercial Airline Operations, OCC, or Flight Operations environments
  - Familiarity with Salesforce and Gainsight
  - Experience working with international customers and cross-cultural teams
  - Knowledge of structured adoption, success, and renewal methodologies
  
  #AviationSoftware #CustomerSuccess #CareerOpportunity #CompetitivePay #EmployeeBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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