What's your preference?
Job Description
- Req#: XME3VmwLDnsy
Employer Industry: Financial Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within a leading AI customer service solution provider
- Work with a highly regarded company valued at over $1 billion, recognized for employee satisfaction
- Chance to influence and improve customer experience in the banking and credit union sectors
- Collaborate with cross-functional teams and leverage your expertise in a consultative B2B SaaS environment
- Engage in meaningful work that supports over 700 financial institutions and enhances their operations
What to Expect (Job Responsibilities):
- Act as a trusted advisor to client leadership, guiding them on maximizing the value of the AI-powered platform
- Translate platform capabilities into tangible improvements for customer experience and contact center operations
- Establish deep relationships with key stakeholders across various teams within client organizations
- Oversee the successful adoption, governance, and ongoing optimization of the platform
- Lead Executive Business Reviews to demonstrate ROI and measurable improvements in banking KPIs
What is Required (Qualifications):
- 4+ years of professional experience working within a bank or credit union, focusing on operations or member experience
- Deep knowledge of financial institution operational and regulatory challenges, particularly in service and support functions
- Experience in project management or overseeing technology solution implementations within a financial institution
- Proven ability to collaborate cross-functionally with internal business units to drive large-scale projects
- Bachelor's degree required; MBA preferred
How to Stand Out (Preferred Qualifications):
- Familiarity with digital banking platforms or contact center software (AI, chatbots, omnichannel solutions)
- Track record of problem-solving and finding practical solutions for business challenges
#FinancialTechnology #CustomerSuccess #B2BSaaS #Banking #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.