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Customer Success Manager
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Job Description
- Req#: 451476BE5F
Employer Industry: Software Development
Why consider this job opportunity:
- Competitive base salary with bonus structure and meaningful equity component
- Opportunity for rapid career development within sales or other departments
- Comprehensive benefits package including medical, dental, vision, and 401k
- Generous paid parental leave and flexible paid time off policy
- Be part of a small, dynamic team that shapes the future of Customer Success in SaaS
What to Expect (Job Responsibilities):
- Drive adoption, retention, and expansion for a product that addresses real customer challenges
- Manage comprehensive account and success plans aligned with the customer's business objectives
- Serve as the primary liaison between the customer and the employer, ensuring effective communication
- Host training sessions, onboarding, and working sessions to educate customers on new use cases
- Contribute to the development and foundation of Customer Success at the employer
What is Required (Qualifications):
- Minimum of 2 years managing B2B SaaS accounts with a focus on retention and growth
- Strong project management skills with the ability to handle multiple customer relationships
- Capability to navigate ambiguity in a fast-paced environment
- Proactive, results-driven mentality with a willingness to take initiative
- Strong cross-functional collaboration skills to represent customer needs internally
How to Stand Out (Preferred Qualifications):
- Experience in a Customer Success role within the SaaS industry
- Familiarity with competitive intelligence software or similar tools
- Proven track record of driving customer engagement and satisfaction
- Ability to develop effective go-to-market strategies
#SoftwareDevelopment #CustomerSuccess #SaaS #CareerGrowth #CompetitiveBenefits
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