Remote Jobs
Customer Success Manager - DroneSense
7 days agoWhat's your preference?
Job Description
- Req#: 5113763008
Employer Industry: Public Safety Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging role that allows you to make a meaningful difference in community safety
- Collaborate with cross-functional teams to enhance customer experience
- Supportive work environment focused on innovation and customer success
- Willingness to travel up to 40% for customer engagement and operational needs
What to Expect (Job Responsibilities):
- Partner with regional Account Executives to support customer retention, renewals, and territory growth
- Serve as a technical and operational subject matter expert for customers, focusing on drone operations
- Deliver customized product demonstrations and training for public safety agencies
- Strategically manage accounts approaching renewal to drive satisfaction and long-term value
- Gather operational feedback and collaborate with Engineering and Product teams to inform product development
What is Required (Qualifications):
- 3+ years of experience as a Customer Success Manager in a SaaS environment
- 3+ years of experience supporting public safety or first responder organizations
- 3+ years of experience in UAS operations, technical sales, or support engineering
- Strong knowledge of FAA regulatory requirements for VLOS and BVLOS operations
- Ability to clearly communicate complex technical concepts to diverse audiences
How to Stand Out (Preferred Qualifications):
- Prior experience with DroneSense
- Direct experience supporting DFR programs or obtaining FAA COW/COA approvals
- FAA Part 107 certification and operational flight experience
- Experience with ground-based Detect and Avoid (DAA) sensors
- Background in public safety, emergency response, or defense environments
#PublicSafety #CustomerSuccess #DroneTechnology #CareerOpportunity #Innovation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.